Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sydney Sackman

Nashville,TN

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

10
10
years of professional experience

Work History

General Manager

Old Glory
Nashville, TN
09.2022 - Current
  • Demonstrated expertise in managing all aspects of daily business operations including building maintenance, budgeting,customer service and sales while ensuring effective staffing and efficient scheduling.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Facilitated efficient communication among staff to enhance operational effectiveness.
  • Collaborated with vendors to optimize pricing strategies for procurement of supplies and materials.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company initiatives.
  • Maintained a strong competitive edge by securing annual honors as the leading 'Best U.S. bar team - U.S East' for two consecutive years.

Lead Server, Event Lead

City Winery
Nashville, TN
08.2018 - 03.2020
  • Increased operational fluidity by delegating duties to servers and event staff, ensuring customer satisfaction.
  • Trained new employees on proper table setting, menu knowledge, and customer service techniques.
  • Worked with management to coordinate special functions and events.
  • Utilized excellent interpersonal skills to encourage repeat business among patrons through positive engagement and interactions.
  • Leveraged POS system to receive and take guest orders and process payment.

Assistant Store Manager

Sports Clips
Edwardsville, IL
01.2015 - 07.2018
  • Crafted innovative marketing strategies to raise brand awareness and entice prospective customers.
  • Resolved customer complaints promptly and promptly addressed any store hour issues.
  • Successfully handled all aspects of store operations including proactive customer assistance, efficient workforce management , accurate inventory monitoring and secure cash handling.
  • Executed speed and quality-based haircuts, beard trims and hair washings tailored to each individual.

Education

GED -

Edwardsville High School
Edwardsville, IL
05-2013

Some College (No Degree) -

Southwestern Illinois College
Belleville, IL

Skills

  • Training and mentoring
  • Customer Relationship Management
  • Excellent Communication
  • Adaptability and Flexibility
  • Process improvement
  • Conflict resolution
  • Time Management
  • Team Collaboration
  • Trained in multiple POS platforms

References

References available upon request.

Timeline

General Manager

Old Glory
09.2022 - Current

Lead Server, Event Lead

City Winery
08.2018 - 03.2020

Assistant Store Manager

Sports Clips
01.2015 - 07.2018

GED -

Edwardsville High School

Some College (No Degree) -

Southwestern Illinois College

Similar Profiles

CREATE PROFILE
Sydney Sackman