Sydney Schoerner
Fayetteville,NC
Summary
Adaptable team lead with a strong aspiration to excel as a dental hygienist. Seeking to expand knowledge in related fields while continuing education on this path. Skilled in efficiently organizing supplies and equipment to optimize workflow. Dedicated and diligent team player with experience and knowledge to effectively handle conflict and meet tight deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
03.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead
Tropical Smoothie Cafe
06.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked 4 different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked at multiple locations when needed so no team would fall behind
- Led team through lunch rush with at least 40 orders during this time (11am-1pm) daily.
Crew Member
Tropical Smoothie Cafe
08.2022 - 06.2023
- Worked front counter and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
Education
Associate Degree - Biology
Cumberland International Early College High School
06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Cash Handling
- Teamwork and Collaboration
- Time Management
- Flexible Schedule
- Integrity and Honesty
- Safe Food Handling
- Verbal and written communication
Accomplishments
- Earned associate's degree by high school graduation
- Graduated from high school summa cum laude with 4.3 GPA
- Supervised team of 6 staff members as team lead
Certification
- ServSafe Manager Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Foundever
03.2024 - 06.2024
Team Lead
Tropical Smoothie Cafe
06.2023 - 01.2024
Crew Member
Tropical Smoothie Cafe
08.2022 - 06.2023
- ServSafe Manager Certification
Associate Degree - Biology
Cumberland International Early College High School
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