Sydney Shaw
Milwaukee
Summary
Well-rounded Bartender and Server committed to providing guests with genuine hospitality and delivering exceptional services in bar area and restaurant. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Knowledgeable in beer styles and different types of beer. I have been serving since I was 16, in a cafe, and since I was 18 I have been serving and bartending. I am skilled in working in a fast-paced environment, and always willing to learn new things and ideas everyday.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Bartender
Buffalo Wild Wings
West Bend
09.2020 - Current
- Prepared and served a variety of beverages to enhance customer experience.
- Managed inventory levels and restocked supplies to maintain bar efficiency.
- Operated cash register and processed transactions accurately for customer satisfaction.
- ServSafe Alcohol Certified
- Operators License
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Buffalo Wild Wings
West Bend
09.2020 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages efficiently to tables and guests.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new servers on restaurant procedures and policies.
- Addressed guest concerns promptly to enhance overall experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
Shift Manager
Buffalo Wild Wings
West Bend
09.2020 - Current
- Supervised staff during peak service hours to ensure efficient operations.
- Trained new employees on menu items and customer service protocols.
- Managed inventory levels and placed orders to maintain stock availability.
Server
Hankersons Cafe
West Bend
10.2017 - 02.2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed customer orders efficiently and accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Provided excellent customer service to ensure satisfaction.
Education
Associate Degree - Sonography
MATC Technical College
Milwaukee, WI 08.2025 - 02.2026
West Bend West High School
West Bend, WISkills
- Customer service
- Inventory management
- Maintaining a clean bar
- Liquor restocking
- Alcohol awareness
- Team player attitude
- Shift management
- Point of sale (POS) system operations
- Menu item recommendation
- Task prioritization
- Responsible beverage service
- Memory retention
Certification
- ServSafe Alcohol Certification
- ServSafe Food Handler Certification
- Operators License
Timeline
Associate Degree - Sonography
MATC Technical College
08.2025 - 02.2026
Bartender
Buffalo Wild Wings
09.2020 - Current
Server
Buffalo Wild Wings
09.2020 - Current
Shift Manager
Buffalo Wild Wings
09.2020 - Current
Server
Hankersons Cafe
10.2017 - 02.2020
West Bend West High School