Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Skeels

Sydney Skeels

Coeur D' Alene,ID

Summary

Highly experienced and dedicated customer service professional with over 5 years of expertise in resolving customer inquiries and issues. Demonstrates ability to consistently deliver exceptional service & build strong relationships with customers and peers.

Skilled in handling high-pressure situations, de-escalating conflicts, and providing effective solutions to ensure customer satisfaction. Possesses strong communication & problem-solving skills, coupled with a passion for helping customers and exceeding their expectations.

Known for successfully establishing relationships with customers & delivering quality service. Excellent communication skills & an absolute determination for success. Ready to contribute to any team in achieving company goals.

Overview

6
6
years of professional experience

Work History

Insurance Producer

Amica Mutual Insurance
02.2022 - 07.2024
  • Provided excellent customer service by identifying & understanding client inquiries, service requests & educating insurance coverages.
  • Mentor for newly hired employees to ensure success.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.

Plastic Injection Operator

Altek, Inc.
08.2021 - 01.2022
  • Used a variety of hand tools, CNC machines & ultrasonic welding machines to complete job duties.
  • Thoroughly examined parts for cleanliness & contamination.
  • Maintained high-quality production output by closely monitoring and adjusting machine parameters during operation.
  • Enhanced workplace safety by diligently following all relevant protocols and procedures.

Production Operator

Sunshine Minting, Inc.
04.2019 - 01.2020
  • Acquired knowledge & trained in multiple different departments including extruding, breakdown, annealing, blanking & coining to ensure maximium efciency & production results.
  • Maintained a clean, neat & organized work area to prevent accidents, mishaps & misplaced tools.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
  • Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
  • Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.

Escalations Specialist

CenturyLink
05.2018 - 03.2019
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
  • Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.

Education

GED -

North Idaho College
Coeur D' Alene

Skills

  • Exceptional Time Management
  • Interpersonal Skills
  • Problem Resolution
  • Attention to detail
  • Adaptability
  • Trasferable Skills
  • Digital Literacy
  • Emotional Intelligence
  • Data Entry

Timeline

Insurance Producer

Amica Mutual Insurance
02.2022 - 07.2024

Plastic Injection Operator

Altek, Inc.
08.2021 - 01.2022

Production Operator

Sunshine Minting, Inc.
04.2019 - 01.2020

Escalations Specialist

CenturyLink
05.2018 - 03.2019

GED -

North Idaho College

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Sydney Skeels