Sydney Smith
Apopka,USA
Summary
Results-driven legal and claims support professional with 3+ years of experience in insurance defense, auto accident litigation, and personal injury. Skilled in liability analysis, policy coverage review, and claims documentation across high-volume environments. Proven ability to coordinate with adjusters, attorneys, and courts to streamline claim resolution, identify fraud indicators, and maintain compliance with state regulations. Adept at managing case files from intake through resolution while delivering exceptional communication and service to clients and stakeholders.
Overview
8
8
years of professional experience
Work History
Legal Assistant II (Insurance Defense - PIP)
GEICO
01.2021 - Current
- Investigated and summarized facts of loss for automobile accidents in support of PIP litigation and total loss claims
- Coordinated directly with adjusters, attorneys, and courts to manage case flow and resolve coverage disputes
- Drafted pleadings, motions, and affidavits; reviewed discovery responses for legal accuracy and compliance
- Tracked litigation deadlines and managed hearing calendars to ensure case compliance with procedural rules
- Reviewed medical records and repair estimates to support claim valuation and resolution strategy
- Flagged potential fraud indicators and documented subrogation opportunities during case analysis
- Maintained open communication with clients to ensure clarity regarding policy coverage and claim status
Paralegal
Morgan & Morgan Law Firm
02.2019 - 12.2020
- Managed a high-volume caseload involving auto accidents and injury claims from intake through litigation
- Gathered police reports, medical records, and other supporting documentation to assist in liability and damage assessment
- Prepared legal demands and settlement documentation under attorney supervision
- Supported pre-litigation claim evaluations and tracked ongoing communications with clients and providers
- Maintained accurate case documentation and legal correspondence in internal case management systems
Technical Support Representative
Asurion
Orlando, FL
09.2017 - 02.2019
- Provided remote troubleshooting for software and hardware issues with a focus on accuracy and professionalism
- Resolved technical inquiries efficiently while maintaining clear and patient customer interactions
- Maintained detailed records of support calls and common issue resolutions
Education
Bachelor of Applied Science (B.A.S.) - Business & Organizational Leadership
Valencia College
Orlando, FLAssociate of Science (A.S.) - Paralegal Studies: Litigation & Transactional
Valencia College
Orlando, FL06.2019
Skills
- Legal document drafting
- Claims investigation support
- Case management systems
- Deadline tracking
- Coverage and liability assessment
- Client communication
- Calendar and hearing coordination
- Problem resolution
- Data entry
- Proofreading
- Critical thinking
- Customer relations
Timeline
Legal Assistant II (Insurance Defense - PIP)
GEICO
01.2021 - Current
Paralegal
Morgan & Morgan Law Firm
02.2019 - 12.2020
Technical Support Representative
Asurion
09.2017 - 02.2019
Bachelor of Applied Science (B.A.S.) - Business & Organizational Leadership
Valencia College
Associate of Science (A.S.) - Paralegal Studies: Litigation & Transactional
Valencia College