Sydney Smitherman
Bryant Bank
CLANTON,AL
1
Certification
9
years of professional experience
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Work History
Bank Teller
2 Months- Assisted customers with banking needs and inquiries.
- Collaborated with team members to enhance customer service experience.
- Maintained cash drawer integrity through diligent balancing practices.
- Received and disbursed cash and checks accurately while maintaining security of cash drawers.
- Received loan and utility payments, sending funds to correct destinations.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Bank Teller
1 Year 8 Months- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on the use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Sold and cross-sold bank products to new and existing customers.
- Cross-sold credit cards, loans and other bank products.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Audited fellow teller currency to contribute to dual-control procedures.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Executed wire transfers, stop payments and account transfers.
- Received and diDiDiDisbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Turned in excess cash to maintain drawer security.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Maintained friendly and professional customer interactions.
Certified Pharmacy Technician
1 Year 10 Months- Performed a a a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into an internal system.
- Counted and labeled prescriptions with the correct item and quantity.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Managed insurance billing and claims processing.
- Resolved non-routine issues like third-party billing, computer systems, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
1 Year 2 Months- Welcomed customers at the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Resolved non-routine issues like third-party billing, computer systems, and customer service issues.
- Counted and labeled prescriptions with the correct item and quantity.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Managed insurance billing and claims processing.
- Collected co-payments or full payments from customers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Retail Sales Associate
9 Months- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Managed inventory counts, identifying discrepancies to improve stock accuracy and availability.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
3 Years- Greeted customers entering the store and responded promptly to customer needs.
- Organized merchandise displays to enhance the store presentation and shopping experience.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked a flexible schedule and extra shifts to meet business needs.
- Trained new cashiers on operational procedures and customer service protocols.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma
Skills
Cash management
Drawer balancing
Active listening
Cash handling
Sales and cross-selling
Data entry
Phone etiquette
Professionalism and courtesy
Patience and empathy
Trustworthiness
Transaction accuracy
Strong work ethic
Accomplishments
- Earned the ACS award at Mutual Savings Credit Union for meeting, maintaining, and exceeding cross selling goals for 3 months.
Certification
- Licensed Pharmacy Technician
- NHA Certified Pharmacy Technician
- Immunization Certified
- CPR Certified
Timeline
Bank Teller
Bryant Bank
04.2026 - 06.2026Read More
Bank Teller
Mutual Savings Credit Union
08.2024 - 04.2026Read More
Certified Pharmacy Technician
Walmart
07.2022 - 05.2024Read More
Certified Pharmacy Technician
Walmart
03.2021 - 05.2022Read More
Retail Sales Associate
Tractor Supply
06.2020 - 03.2021Read More
Cashier
Associated Foods
06.2017 - 06.2020Read More
Chilton County High School
High School Diploma
Read More