Sydney Snyder
Springfield,OH
Summary
Committed to delivering outstanding service and unparalleled support. Deeply dedicated to ensuring customer satisfaction. Strong command of customer service best practices. Excels at finding innovative solutions to effectively meet the unique needs of each customer. Goal is to provide exceptional experiences that leave a lasting positive impression.
Overview
4
4
years of professional experience
Work History
Bartender/Restaurant Waiter
BJ's Restaurant and Brewhouse
10.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Head Bartender
Local Cantina
10.2022 - 10.2023
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Restaurant Waiter
BJ's Restaurant and Brewhouse
07.2021 - 10.2022
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
Telephone Customer Service Representative
Assurant
07.2020 - 07.2021
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
Education
International Business / Language (Spanish)
Wright State University
Dayton, OH05.2026
High School Diploma -
Tecumseh High School
05.2019
Skills
- Strong Multitasking
- Payment Processing
- Customer Service
- Problem-Solving Abilities
- Service Quality
- Spanish Fluency
- Translation Services
- Technological Skills: Adobe Illustrator, Adobe Photoshop, Microsoft Applications
Accomplishments
- Received Best Server of the Month Award (BJ's Restaurant and Brewhouse 03/2024)
- Received Best Team Player of the Month Award (BJ's Restaurant and Brewhouse 05/2022)
- Received Customer Care Representative of the Month (Assurant, Inc. 03/2021)
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Restaurant Waiter
BJ's Restaurant and Brewhouse
10.2023 - Current
Head Bartender
Local Cantina
10.2022 - 10.2023
Restaurant Waiter
BJ's Restaurant and Brewhouse
07.2021 - 10.2022
Telephone Customer Service Representative
Assurant
07.2020 - 07.2021
International Business / Language (Spanish)
Wright State University
High School Diploma -
Tecumseh High School