Sydney Sosa
McKinney,TX
Summary
Reliable Shift Leader with 1.5 years in bakery industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Lead
Nothing Bundt Cakes
08.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Personal Shopper
Instacart
04.2022 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Fulfillment Associate
Target
06.2021 - 04.2022
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Communicated with other departments to facilitate fulfillment activities and address issues.
Barista
Target
08.2019 - 06.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server
Saltgrass Steakhouse
06.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Dillard's Department Store
11.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Mexican Inn
11.2015 - 08.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Business Administration And Management
Tarrant County College District
Fort Worth, TXBBA - Marketing
University of Texas Permian Basin
Odessa, TX08.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Information confidentiality
- Spreadsheet Creation
- Excel spreadsheets
Timeline
Shift Lead
Nothing Bundt Cakes
08.2022 - Current
Personal Shopper
Instacart
04.2022 - 08.2022
Fulfillment Associate
Target
06.2021 - 04.2022
Barista
Target
08.2019 - 06.2021
Server
Saltgrass Steakhouse
06.2018 - 08.2019
Sales Associate
Dillard's Department Store
11.2017 - 04.2018
Hostess
Mexican Inn
11.2015 - 08.2017
No Degree - Business Administration And Management
Tarrant County College District
BBA - Marketing
University of Texas Permian Basin
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