Sydney Stone
Buford
Summary
Dynamic and results-oriented professional with a proven track record in customer service and sales expertise, honed across roles at Kohls Department Store and Red Robin. Excelled in enhancing customer satisfaction and team collaboration, demonstrated through training new employees and streamlining service delivery. Skilled in computer applications and creative problem-solving, consistently achieving positive outcomes in high-pressure environments. I am an energetic and friendly individual with excellent communication skills and positive attitude. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management. Committed to ensuring pleasant shopping experience and increasing store sales through attentive service and reliable support. I am willing to learn and do what it takes to achieve in any job or task I am asked to take on.
Overview
6
6
years of professional experience
Work History
Retail Worker
Kohls Department Store
07.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Restaurant Employee
Red Robin
05.2020 - 12.2021
- Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Hostess
Texas Roadhouse Restaurant
11.2018 - 06.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor of Science - Elementary Education
University of North Georgia
Gainesville, GA05-2026
High School Diploma -
Mill Creek High School
Hoschton, GA05-2020
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Strong work ethic
- Team collaboration
- Sales expertise
- Time management skills
- Computer skills
- Creative thinking
- Problem solver
- Warm and friendly
- Positive and professional
Languages
English
Native or Bilingual
Timeline
Retail Worker
Kohls Department Store
07.2023 - Current
Restaurant Employee
Red Robin
05.2020 - 12.2021
Restaurant Hostess
Texas Roadhouse Restaurant
11.2018 - 06.2019
Bachelor of Science - Elementary Education
University of North Georgia
High School Diploma -
Mill Creek High School
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