Sydney Tetevi
Orlando,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ED Patient Experience Partner
AdventHealth
12.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Cultivated strong professional network, facilitating opportunities for collaboration and growth.
- Monitored partner performance and provided feedback on areas of improvement.
Patient Registration Coordinator
AdventHealth Centra Care
10.2023 - 12.2024
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in epic to prevent treatment and record keeping errors.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Greeted patients and visitors in a professional manner, while providing excellent customer service.
- Verified eligibility status of patients prior to admission or treatment in accordance with company policies.
- Ensured HIPAA compliance through secure handling of confidential patient information.
Receptionist
Melbourne Terrace Rehabilitation Center
08.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Chiropractic Assistant
Mauricio Chiropractic
04.2021 - 10.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Nursing Home Administator Internship.
Melbourne Terrace Rehabilitation Center
03.2023 - 07.2023
- Discussed resident census data and admissions and discharge information in department-head meetings.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
Dietary Aide
Palm Bay Hospital
03.2020 - 03.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
Education
Associate Of Science - Radiography
AdventHealth University
Orlando, FL04.2027
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL08-2023
Associate of Arts - Health Service Administration
Eastern Florida State College
Melbourne, FL12.2021
Skills
- Office Meetings
- Timely Processing
- Postoperative Care
- Customer Loyalty
- Office Equipment
Certification
- Certified microsoft office exepert
Timeline
ED Patient Experience Partner
AdventHealth
12.2024 - Current
Patient Registration Coordinator
AdventHealth Centra Care
10.2023 - 12.2024
Nursing Home Administator Internship.
Melbourne Terrace Rehabilitation Center
03.2023 - 07.2023
Receptionist
Melbourne Terrace Rehabilitation Center
08.2022 - 12.2023
Chiropractic Assistant
Mauricio Chiropractic
04.2021 - 10.2023
Dietary Aide
Palm Bay Hospital
03.2020 - 03.2021
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - Health Service Administration
Eastern Florida State College
Associate Of Science - Radiography
AdventHealth University
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