Sydney Turner
Jarrell,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Area Manager
Sport Clips Haircuts
Austin, TX
05.2024 - Current
- Provided guidance on the implementation of new policies and procedures in stores.
- Oversaw 23 locations and improved operations system-wide
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Coordinated with 23 store managers to develop plans for improving operational efficiency.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Grew Client Count by 5% Quarter over Quarter
Stylist/Manager
SportClips Haircuts
Moore, OK
07.2017 - 05.2024
- Managed and trained a team of 10 stylists, ensuring they provided exceptional customer service.
- Conducted regular performance reviews with each stylist, providing feedback and guidance as needed.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Resolved customer complaints quickly and efficiently while maintaining a positive atmosphere in the store.
- Created weekly schedules for the staff, assigning tasks and managing workloads accordingly.
Social Media Content Creator
Adhere LLC
Phoenix, AZ
11.2022 - 12.2023
- Created content for various platforms such as Facebook, Instagram, Snapchat and TikTok.
- Collaborated with marketing team to develop creative campaigns and strategies.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Produced videos by writing scripts, filming, editing and posting final creative.
Customer Support Specialist
getautoappraise
Scottsdale, AZ
05.2014 - 07.2017
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted in developing digital training materials related to new products or services being released.
- Set up and activated customer accounts.
Education
Some College (No Degree) - Business Management
Paradise Valley Community College
Phoenix, AZCosmetology License -
Toni & Guy Hairdressing Academy
Scottsdale, AZ03.2014
High School Diploma -
Horizon High School
Scottsdale, AZ05.2013
Skills
- Social Media Marketing
- Talent Recruitment
- Communication Skills
- Business Development
- Customer Retention
- Operational efficiency
- Excellent interpersonal skills
- Customer service
- Documentation and reporting
- Staff management
- Multi-Unit Management
Timeline
Area Manager
Sport Clips Haircuts
05.2024 - Current
Social Media Content Creator
Adhere LLC
11.2022 - 12.2023
Stylist/Manager
SportClips Haircuts
07.2017 - 05.2024
Customer Support Specialist
getautoappraise
05.2014 - 07.2017
Some College (No Degree) - Business Management
Paradise Valley Community College
Cosmetology License -
Toni & Guy Hairdressing Academy
High School Diploma -
Horizon High School
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