SYDNEY TYSON
Hilliard,OH
Summary
Hospitality professional with 4+ years of experience in guest services, front desk operations, and team support within fast-paced hotel and service environments. Trusted with supervisory-level responsibilities including training, shift support, and operational problem-solving. Known for delivering high guest satisfaction, handling sensitive information with discretion, and stepping into leadership functions when needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent (Acting Supervisor Support)
DoubleTree by Hilton
Dublin, OH
08.2024 - 09.2025
- Deliver high-quality guest service while managing reservations, check-ins/outs, billing, and guest recovery
- Regularly perform supervisory support duties including assisting with shift coverage, prioritizing front desk workflow, and resolving escalated guest concerns
- Selected by management to step into a Front Desk Supervisor role within months of hire based on performance and leadership capability
- Train and onboard new front desk agents on PMS systems, brand standards, and service recovery procedures
- Handle confidential guest data, incident reports, and financial transactions with accuracy and professionalism
- Support daily hotel operations in a high-volume hospitality environment
HR & Technical Support Specialist
Amazon Fulfillment Center
Ohio
01.2021 - 01.2024
- Supported employees through an internal help desk with system access, payroll, scheduling, and benefits issues
- Served as a point of contact for sensitive employee concerns, escalating complex cases appropriately
- Collaborated with HR and leadership teams to resolve discrepancies in HRIS platforms (Workday, ADP, Paycom)
- Maintained accurate employee records while managing a high volume of service tickets
- Recognized for reliability, clear communication, and problem-solving in time-sensitive situations
Customer Service & HR Assistant
Global Travel Agency
01.2020 - 01.2022
- Provided phone, chat, and email support to customers with bookings, payments, and itinerary changes
- Assisted with administrative and data-entry tasks supporting agents and HR operations
- Maintained customer and employee records while meeting service quality benchmarks
- Consistently achieved high customer satisfaction ratings in a remote service environment
Education
Associate of Applied Science - Business Management
Columbus State Community College
Columbus, OH01.2026
Skills
- Front Desk & Guest Services Operations
- Team Training & New Hire Onboarding
- Service Recovery & Escalation Handling
- Shift Coordination & Workflow Prioritization
- Customer Experience & Conflict Resolution
- Confidential Data Handling
- Property Management & Support Systems
- Microsoft Office & Google Workspace
- Workday, ADP, Paycom
- PEP
Accomplishments
- Identified for promotion to Front Desk Supervisor within months of hire
- Trained and supported 10+ new hires across service and system processes
- Improved customer response and resolution times through workflow improvements
Certification
- Hospitality Leadership Training – Hotel & Customer Service Operations (2025)
- Microsoft Certified Professional (MCP) – 2020
- Licensed Esthetician – Ohio State Cosmetology & Barber Board (2022)
Timeline
Front Desk Agent (Acting Supervisor Support)
DoubleTree by Hilton
08.2024 - 09.2025
HR & Technical Support Specialist
Amazon Fulfillment Center
01.2021 - 01.2024
Customer Service & HR Assistant
Global Travel Agency
01.2020 - 01.2022
Associate of Applied Science - Business Management
Columbus State Community College