Sydney Vaughn
Chandler,AZ
Summary
Diligent customer service professional with a background in managing customer claims and resolving issues efficiently. Successfully handled numerous customer inquiries, ensuring satisfaction and compliance with company policies. Demonstrated strong communication and problem-solving skills to deliver exceptional service and maintain positive customer relationships.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
TEKsystems
Phoenix, AZ
03.2024 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Worked closely with new hires,addressing various concerns during onboarding process.
- Monitored clients' document submittals to ensure timely and coordinated responses and compliance with terms nd conditions.
- Responded to client inquiries in support of assigned pre-employment screenings and addressed any questions regarding onboarding processes.
Customer Care/Sale Specialist
The Shield Companies
Gilbert, AZ
05.2022 - 03.2024
- Applied my communicative abilities to devise innovative solutions to quickly change opinions and achieve retention objectives.
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
- Enhanced team productivity by sharing best practices, conducting training sessions, and providing constructive feedback to peers.
- Trained new staff on best practices in customer engagement and sales techniques, improving team efficiency.
Healthcare Consultant
Bloom Insurance Agency
Mesa, AZ
07.2019 - 05.2022
- Updated members' life and health insurance documents, while also explaining coverage options
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
Education
Bachelor of Science - Dermatology
University Of Arizona
Tucson, AZ08-2024
Skills
- Microsoft office
- Legal research
- Drafting agreements
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Onboarding Specialist
TEKsystems
03.2024 - Current
Customer Care/Sale Specialist
The Shield Companies
05.2022 - 03.2024
Healthcare Consultant
Bloom Insurance Agency
07.2019 - 05.2022
Bachelor of Science - Dermatology
University Of Arizona