Sydney Waitkus
Tomah,WI
Summary
Proven achiever with a background at 1st Community Credit Union, adept in relationship building and financial transactions. Skillfully enhanced member satisfaction and productivity, leveraging warehouse safety and interdepartmental communication. Achieved consistent growth in customer service and transaction accuracy, demonstrating a strong ability to meet and exceed employer-desired skills.
Overview
4
4
years of professional experience
Work History
Member Service Representative
1st Community Credit Union
Sparta, WI
10.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
Order Filler
Walmart
Tomah, WI
01.2024 - Current
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Stacked merchandise on pallets for storage in the warehouse.
- Ensured that all shipping documents were accurate and complete before sending out packages.
- Utilized barcode scanning technology to quickly locate items needed for filling orders.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Achieved productivity and accuracy standards to meet company guidelines.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
Bartender
Mickeys Tip Up
Kellner, WI
04.2023 - 12.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Online Grocery Associate
Walmart
Tomah, WI
07.2021 - 05.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Troubleshot any problems or errors that occurred during checkout.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Identified trends in customer feedback and reported them to management team.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Provided customer support for technical issues related to the online ordering process.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
Education
High School Diploma -
Tomah High School
Tomah, WI02-2022
BBA - Business Administration And Management
Western Govenor's University
Remote Skills
- Warehouse Safety
- Heavy Lifting
- Ability to use warehouse equipment
- Interdepartmental communication
- Workload priorities
- Service recommendations
- Relationship building
- Product recommendations
- Document processing
- Financial transactions
- Payment processing
- Account management
Education and Training
Tomah, WI
Contact
Tomah, WI 54660
Timeline
Member Service Representative
1st Community Credit Union
10.2024 - Current
Order Filler
Walmart
01.2024 - Current
Bartender
Mickeys Tip Up
04.2023 - 12.2023
Online Grocery Associate
Walmart
07.2021 - 05.2023
High School Diploma -
Tomah High School
BBA - Business Administration And Management
Western Govenor's University
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