Sydney Werth
Mesa,AZ
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Wissota Chophouse
03.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Senior Loan Officer
Freedom Financial Network
03.2022 - 03.2024
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Call Center Manager
Carvana
09.2014 - 04.2022
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Led daily team meetings to review performance, set targets and motivate staff.
- Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.
Education
Associate of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZ06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Payment negotiation
- Credit control
- MS Excel
- Workforce training
- Office management
Timeline
General Manager
Wissota Chophouse
03.2024 - Current
Senior Loan Officer
Freedom Financial Network
03.2022 - 03.2024
Call Center Manager
Carvana
09.2014 - 04.2022
Associate of Science - Business Administration And Management
Grand Canyon University
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