Sydney Whitesitt
Three Forks,MT
Summary
Adept at managing high-stress situations, I leveraged my customer service and active listening skills at Avis Budget Group to transform potential negative feedback into positive outcomes. My experience as a TSA Agent and Correctional Officer underscores my ability to maintain professionalism and ensure safety, demonstrating a proven track record of achievement in demanding environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
TSA Agent
Federal Government
08.2023 - 02.2024
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Assisted in deterring potential threats by performing regular and random security checks.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
Correctional Officer
Dawson County Sheriff's Office
09.2019 - 05.2023
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
High School Diploma -
Three Forks Highschool
Three Forks, MT05-2019
Skills
- Customer service
- Active listening
- Assertiveness
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Documentation
Timeline
Customer Service Representative
Avis Budget Group
03.2024 - Current
TSA Agent
Federal Government
08.2023 - 02.2024
Correctional Officer
Dawson County Sheriff's Office
09.2019 - 05.2023
High School Diploma -
Three Forks Highschool
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