Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sydney Zingaro

Liverpool,NY

Summary

Detail-oriented customer service professional with extensive experience as a Hostess in a diverse and fast paced dining environment. Expertise in managing reservations and seating arrangements, coupled with a talent for creating an inviting atmosphere that enhances guest satisfaction. Demonstrated capability to thrive in high-pressure situations while ensuring seamless front-of-house operations. Additionally, equipped with strong leadership skills developed through experience as a Summer Camp Counselor, focusing on youth mentorship and emergency response management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Delmonicos Italian Steakhouse
Syracuse, NY
02.2024 - Current
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered telephone to provide dining information and take reservations.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Special Events Staff Member

Town of Manlius Recreation Department
Fayetteville, NY
01.2022 - 02.2024
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.
  • Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
  • Announced or described attractions to patrons, enticing customers to games and other entertainment.
  • Compiled and distributed event materials, such as programs, name tags, and promotional items.

Summer Camp Counselor

Town of Manlius Recreation Department
Fayetteville, NY
07.2022 - 08.2023
  • Supervised groups of children during recreational activities.
  • Coordinated and led group activities for campers and counselors.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
  • Administered first aid and notified emergency medical personnel.

Education

Biology

Villanova University
Villanova, PA
05-2028

Skills

  • Dining room management
  • Team collaboration
  • Friendly demeanor
  • Problem-solving
  • Safety guidelines
  • Role modeling
  • Safety awareness
  • Group leadership
  • Event planning experience
  • Customer service focus
  • Strong organization

Affiliations

  • Varsity Soccer Player (2022-24)
  • Flag football Player (2024)

Certification

  • Mandated Reporter
  • Certified in Workplace Sexual Harassment

References

References available upon request.

Timeline

Restaurant Hostess

Delmonicos Italian Steakhouse
02.2024 - Current

Summer Camp Counselor

Town of Manlius Recreation Department
07.2022 - 08.2023

Special Events Staff Member

Town of Manlius Recreation Department
01.2022 - 02.2024

Biology

Villanova University

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Sydney Zingaro