SYDNEY ZUREK
Stow,,Ohio
Summary
Results-driven professional with 10+ years of combined experience in customer relationship management, sales, hospitality, marketing, and business operations. Proven ability to build long-term customer relationships, generate repeat business, identify and convert sales opportunities, and manage high-volume environments independently. Recognized for strong communication, reliability, attention to detail, and a customer-focused approach.
Overview
10
10
years of professional experience
Work History
Lead Bartender / Shift Manager
The Basement at Sagamore Hills
Northfield, Ohio
04.2017 - 09.2026
- Independently managed a high-volume customer base of approximately 30–50 guests while overseeing daytime front-of-house operations and maintaining attentive, personalized service.
- Built long-standing customer relationships that generated repeat business, referrals, and strong customer loyalty.
- Identified customer preferences and opportunities to recommend food, beverage, specials, and promotional offerings.
- Consistently recognized by customers and leadership for reliability, professionalism, efficiency, and strong work ethic.
- Created and promoted social media content highlighting specials, events, and restaurant offerings to increase customer engagement.
- Assisted with planning and execution of promotional events and coordinated activities to create a positive guest experience.
- Managed daily front-of-house operations including inventory, organization, order accuracy, payments, and customer issue resolution.
- Balanced multiple priorities in a fast-paced environment while maintaining accuracy, communication, and a high level of service.
Rental Sales Manager
Hogan Truck Leasing
Cleveland, Ohio
06.2016 - 06.2017
- Prospected within an assigned territory to develop new business and build relationships with prospective and existing commercial clients.
- Managed the sales and operational process for commercial truck rentals from initial customer inquiry through contract completion
- Maintained an organized prospect pipeline and conducted consistent follow-up to identify and convert sales opportunities.
- Prepared customer agreements, coordinated rental logistics, and supported clients throughout the rental process.
- Supported customer contracts and helped maintain smooth sales and rental
- Built strong customer relationships that contributed to repeat business and long-term account retention.
Education
Bachelor of Science in Business Administration - Business Management
The University of Akron
Akron, Ohio05.2016
Skills
Customer Relationship Management
Sales & Business Development
Account Management
Prospecting & Lead Follow Up
Client Retention & Loyalty
Consultative Selling
Territory Sales
Communication & Teamwork
Problem Solving
Organization & Time Management
Marketing & Social Media
Timeline
Lead Bartender / Shift Manager
The Basement at Sagamore Hills
04.2017 - 09.2026
Rental Sales Manager
Hogan Truck Leasing
06.2016 - 06.2017
Bachelor of Science in Business Administration - Business Management
The University of Akron