Sydney Moe, LNHA
Madison Heights,MI
Summary
Compassionate and results-driven Nursing Home Administrator with strong expertise in operations management, clinical staff oversight, and regulatory compliance. Well-organized and proactive leader recognized for clear communication, resourcefulness, and a consistent commitment to excellence in long-term care.
Overview
6
6
years of professional experience
Work History
Nursing Home Administrator
Legacy Healthcare Management
Northville, Michigan
03.2024 - Current
- Collaborated with medical directors to develop clinical policies that would improve patient care processes within the facility.
- Assisted family members during times of crisis or transition involving their loved ones residing in the nursing home.
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Created marketing plans to attract new residents to the facility.
- Monitored budgeting, revenue, and expenditure reports to maintain fiscal responsibility in the organization.
- Reviewed applications from prospective residents prior to admission into the nursing home facility.
- Conducted interviews of potential employees to ensure that quality care was provided by staff members.
- Supervised all administrative staff, including nurses, therapists, aides, and other personnel.
- Managed daily operations of the nursing home, including staffing schedules, medication administration records, food service management, and financial record keeping.
- Provided leadership in developing long-term strategies for meeting organizational goals related to patient care outcomes.
- Analyzed data from surveys to evaluate the effectiveness of services provided within the nursing home environment.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Coordinated activities with other healthcare providers in order to provide comprehensive care for residents.
- Performed regular rounds throughout the facility to observe interactions between staff and residents.
Admissions Director
Ciena Healthcare Management Inc.
Farmington Hills, Michigan
08.2023 - 03.2024
- Responsible for timely and accurate responses to patient referrals.
- Ensures that all residents that are accepted are appropriately placed within the facility and staff are prepared to care for them.
- Strong experience with the use of CRM and referral tracking systems.
- Daily use and understanding of EMR systems and software such as EPIC and PointClickCare.
- Responsible for insurance verification and submitting for authorization when required.
- Communicates with clinical supervisors regarding admissions, preparations, and any concerns, such as special circumstances, equipment needs, orders, skilled needs, and caregiver or family member concerns.
- Notifies residents of their rights prior to or at the time of admission and completes a resident agreement with the resident or responsible party which reflects building policies, financial duties, insurance details, and consent to care.
- Responsible for answering the phone to all inquiries about the admissionprocess and giving tours to all walk-ins and/or scheduled tours.
Admissions & Marketing Director
Mission Point Healthcare Services
Grand Rapids, Michigan
10.2022 - 08.2023
- Responsible for timely and accurate responses to patient referrals.
- Ensures that all residents that are accepted are appropriately placed within the facility and staff are prepared to care for them.
- Strong experience with the use of CRM and referral tracking systems.
- Daily use and understanding of EMR systems and software such as EPIC and PointClickCare.
- Responsible for insurance verification and submitting for authorization when required.
- Communicates with clinical supervisors regarding admissions, preparations, and any concerns, such as special circumstances, equipment needs, orders, skilled needs, and caregiver or family member concerns.
- Notifies residents of their rights prior to or at the time of admission and completes a resident agreement with the resident or responsible party which reflects building policies, financial duties, insurance details, and consent to care.
- Responsible for answering the phone to all inquiries about the admissionprocess and giving tours to all walk-ins and/or scheduled tours.
Healthcare Administration Intern
University of Michigan Health-West Hospital
Grand Rapids, MI
06.2022 - 10.2022
- Worked closely with high executive professionals.
- Gained valuable experience in operations and learned advanced skills.
- Assisted with special projects aligned with diversity, equity, and inclusion for staff and patients.
- Assisted with planning for events dedicated to hospital staff and providers' professional well-being and mental health.
- Edited and designed the hospital’s staff portal pages to provide and increase accessibility, communication, and resources.
- Constructed an impact report for both the Office of Health Equity as well as the Office of Professional Well-Being.
Residential Aide
St. Ann’s Home
Grand Rapids, MI
04.2020 - 10.2022
- Assisted patients with dressing, grooming, and feeding requirements, helping them overcome and adapt to mobility limitations.
- Closely worked with and monitored patients living with dementia.
- Provide emotional support and companionship to residents
- Responsible for ensuring the safety and well-being of residents, assisting with daily living activities, and maintaining a clean and organized living environment.
- Monitors residents' health and well-being, and report any changes to the appropriate staff member
- Some training as a Medical Technician.
- Ability to proficiently navigate PCC and all charting activities.
- Developed individualized service program plans based on the history and preferences of residents.
- Served as a patient advocate and implemented total patient care via a team nursing process.
- First Aid/CPR/AED Certified.
Education
Long Term Care Certificate - Long Term Care Administration
Ferris State University
Big Rapids, MI12-2024
Bachelor of Arts - Healthcare Administration
Alma College
Alma, MI04-2022
American Heart Association
Skills
- Operations management
- Leadership
- Life Safety Code (NFPA 101)
- Adaptability and resilience
- PointClickCare
- Epic Systems
- Long-term care
- Senior Care
- Matrix Care
- Plan of correction preparation
- Payroll-based journaling
- Memory care
- Regulatory compliance
- Supervising experience
- Recruiting and hiring
Timeline
Nursing Home Administrator
Legacy Healthcare Management
03.2024 - Current
Admissions Director
Ciena Healthcare Management Inc.
08.2023 - 03.2024
Admissions & Marketing Director
Mission Point Healthcare Services
10.2022 - 08.2023
Healthcare Administration Intern
University of Michigan Health-West Hospital
06.2022 - 10.2022
Residential Aide
St. Ann’s Home
04.2020 - 10.2022
Long Term Care Certificate - Long Term Care Administration
Ferris State University
Bachelor of Arts - Healthcare Administration
Alma College
American Heart Association