Hi, I’m
Sydni Bastel
Ocean Springs,MS
“Figure out who you are. Then do it on purpose.”
Dolly Parton
Summary
Engaging and attentive Customer Service Representative with committed to creating memorable costumer experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various systems and enhancing guest satisfaction and loyalty. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
years of professional experience
Work History
Personal & Professional Development
Career Break
08.2020 - Current
Job overview
- Exploring next stages in career following organizational restructuring and layoff as a result of COVID-19
- Continuing on the journey of self-discovery through books, travel, podcasts, research, and journaling; working on personal projects and building personal brand
- Created a WFH space and developed new routines, strategies, and remote-specific tools/technologies to improve productivity, creativity, and connection
- Cultivating professional relationships and staying connected through professional affiliations, informational interviews, webinars, conferences, LinkedIn, and other virtual events
- Staying current through online courses, training, and development.
Central Cadillac Cheverlot
BDC Service Representative
02.2017 - 10.2018
Job overview
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Days Inn & Suites
Front Desk Receptionist
04.2015 - 01.2017
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Slim’s Chicken
Crew Member
11.2015 - 06.2016
Job overview
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
UPS
Small Package Handler
02.2014 - 10.2015
Job overview
- Streamlined package processing by accurately scanning barcodes and updating tracking information in the system.
- Adapted quickly to unexpected changes in workload or priorities, maintaining composure and productivity under pressure.
- Demonstrated versatility in completing various warehouse duties such as unloading incoming shipments, organizing stockrooms, and cleaning workspaces to maintain an orderly environment.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Verified accuracy and validity of data entered in databases
Education
Cabot High School, Cabot, AR
High School Diploma
Blue Cliff College - Gulfport, Gulfport, MS
from Cosmetology
Skills
- Emotional Intelligence
- Intellectual Curiosity
- Systemic Design Thinking
- Communication (Written, Oral & Interpersonal)
- Creative Problem Solving
- Authentic Leadership & Transparency
- Life-Long Learning
- Detail-Oriented & Big Picture Thinking
- Sense of Humor
- Customer Relations
- Problem-solving aptitude
- Active Listening
- Patience and Perseverance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Career Break
Personal & Professional Development
08.2020 - Current
BDC Service Representative
Central Cadillac Cheverlot
02.2017 - 10.2018
Crew Member
Slim’s Chicken
11.2015 - 06.2016
Front Desk Receptionist
Days Inn & Suites
04.2015 - 01.2017
Small Package Handler
UPS
02.2014 - 10.2015
Cabot High School
High School Diploma
Blue Cliff College - Gulfport
from Cosmetology
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