Sydni Brice
Owings Mills,MD
Summary
Dedicated and hardworking team player with a proven track record of delivering exceptional results. Possessing strong communication and collaboration skills, thrives in fast-paced environments contributing to team success. Keen eye for detail and proactive approach consistently meeting deadlines and exceeding expectations. Committed to continuous learning and professional growth, eager to leverage skills and contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
Work History
Bar Manager
Woodstock Inn
08.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Stylist
Stitch Fix
05.2022 - Current
- Identified and assessed customers' fashion senses.
- Identified and processed client-approved products.
- Developed content aligned with client specifications to maintain interest in delivered work.
Customer Service Representative
Amazon
03.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Representative
Nothing Bundt Cakes
09.2022 - 03.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Cashier/Sales Associate
Lids
09.2018 - 01.2019
- Worked in a dual role managing cash register and providing customer service.
- Convinced customers to purchase hats and opt for customization.
- Facilitated smooth customer transactions while organizing merchandise after shipment deliveries.
Cashier
Georgia Peach
03.2018 - 10.2018
- Managed food handling responsibilities while adhering to health protocols.
- Provided excellent customer service to greet and take orders.
- Performed thorough nightly cleaning routines for hygiene compliance.
Education
Some college - Nursing
Baltimore City Community College
High school diploma -
Randallstown High School
Randallstown, MD05.2018
Skills
- Organizational
- Time Management
- Problem-solving
- Team leadership
- Staff training
- Customer service
- Conflict resolution
- Guest interaction
- Supply ordering
Assessments
- Sales skills, Proficient, 11/20
- Inside sales, Proficient, 11/20
- Customer service, Proficient, 11/20
- Retail customer service, Proficient, 03/22
- Administrative assistant/receptionist, Proficient, 03/22
- Medical terminology, Proficient, 02/22
- Typing, Proficient, 02/22
- Customer focus & orientation, Proficient, 02/22
- Attention to detail, Proficient, 03/22
- Workplace safety, Proficient, 12/21
Personal Information
Authorized To Work: US
Timeline
Bar Manager
Woodstock Inn
08.2023 - Current
Customer Service Representative
Amazon
03.2023 - 04.2024
Guest Service Representative
Nothing Bundt Cakes
09.2022 - 03.2024
Stylist
Stitch Fix
05.2022 - Current
Cashier/Sales Associate
Lids
09.2018 - 01.2019
Cashier
Georgia Peach
03.2018 - 10.2018
High school diploma -
Randallstown High School
Some college - Nursing
Baltimore City Community College
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