Sydni Buchanan

Coordinated dispatch requests with law enforcement, fire departments, medical responders, and onsite security to ensure timely and effective responses.

Monitored burglar, fire, panic, medical, and environmental alarms for commercial and residential clients.

Evaluated alarm activity to determine appropriate response protocols according to company standards.

Managed high-volume communications with accuracy and professionalism, facilitating smooth operations during shifts.

Investigated alarm activations and verified incidents using established verification procedures.

Maintained detailed incident records and documentation for operational continuity.

Prioritized multiple active events during emergencies and critical incidents to maintain operational efficiency and safety.

Trained and mentored new operators, contributing to team development and performance enhancement.

• Handled high volumes of incoming phone calls, ensuring accurate data entry.