Sydni Gebben
Holland,MI
Summary
Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Shipping Dept
Holland, MI
04.2021 - Current
- Monitored daily shipping operations to optimize processing times and customer satisfaction.
- Assisted in training team members on compliance with shipping regulations and protocols.
- Reviewed, edited, and finalized CMRA quarterly reports and sign-up documents to ensure accuracy and compliance.
- Ensure effective visual merchandising of products and displays to optimize sales, as well as maintain inventory counts of all products.
- Executed calculations and preparations for cash and check deposits.
- Oversaw the packing process for diverse items, ranging from common goods to high-value artwork. Coordinated with team members to implement best practices for item protection and organization. Managed logistics to optimize packing efficiency and safety.
- Calculate shipping costs via a range of carriers for both domestic and international shipments. Verify rate charges, prepaid shipping documents, and mailing labels.
- Managed phone communications by routing calls to appropriate personnel. Assisted in taking and delivering messages. Responded to inquiries regarding company information.
- Strategize to enhance customer service, and drive store sales and profitability. Show a positive attitude, greet customers, and offer information.
Project Assistant
Robert Half
Allendale, MI
08.2024 - 03.2025
- Coordinated project schedules and timelines to support team deliverables and deadlines.
- Maintained organized filing systems for digital documents, ensuring easy retrieval when needed.
- Organized project documentation, ensuring accuracy and accessibility for team members.
- Managed communication with stakeholders to provide updates and gather necessary information.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Executed advanced functions in Sage 50 and Microsoft programs to optimize workflow and improve operational efficiency.
Store Lead
Shoe Carnival
Holland, MI
07.2019 - 03.2021
- Oversaw training programs for new hires on effective utilization of POS systems and card readers. Guided staff in cash handling and check processing to enhance operational efficiency. Fostered a knowledgeable workforce to improve customer service.
- Managed incoming calls and directed them to appropriate personnel. Provided assistance by taking messages and relaying them effectively. Addressed inquiries regarding company information and services.
- Package online orders and pick-up orders.
- Assisted customers with inquiries and provided relevant information. Maintained a welcoming atmosphere through positive interactions. Supported team efforts to enhance customer satisfaction.
- Managed daily operational processes by closing out transactions and preparing deposits to ensure financial accuracy.
Education
Associates Degree - Business Administration
Grand Rapids Community College
Grand Rapids, MI07-2023
Diploma -
Zeeland East High School
Zeeland, MI05-2020
Skills
- Detail Oriented
- Organization
- Proficiency in Microsoft Programs
- Team Leadership
- Product Management
- Deposit Preparation
- Verbal and Digital Communication
- Customer Service
- Typing
- Money Handling
- Decision-making
- Artwork/Artifact Handling and Packing
Timeline
Project Assistant
Robert Half
08.2024 - 03.2025
Assistant Manager
The Shipping Dept
04.2021 - Current
Store Lead
Shoe Carnival
07.2019 - 03.2021
Associates Degree - Business Administration
Grand Rapids Community College
Diploma -
Zeeland East High School