Sydni Shaver
Fort Wainwright ,AK
Summary
Dynamic leader with a proven track record at Once Upon A Child Franchise, enhancing team performance through effective process optimization and motivational leadership. Skilled in problem-solving and customer relationship management, I foster a collaborative environment that drives exceptional service and operational efficiency. Committed to staff development and achieving outstanding results.
Overview
12
12
years of professional experience
Work History
On-Site Leader
Once Upon A Child Franchise
11.2024 - Current
- Championed continuous improvement initiatives in order to optimize processes and elevate the quality of service provided to clients.
- Enhanced team performance by implementing efficient processes and workflow organization.
- Provided exceptional leadership to the on-site team, fostering a positive work environment that encouraged growth and development.
- Checked in, sorted, and input items to purchase from customers.
- Tag and roll clothes into the aisles for customers to shop.
Café Lead Barista
Barnes & Noble
10.2023 - 02.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Florist
Fort Campbell Flower Shop
10.2018 - 02.2021
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Maintained fresh inventory through proper rotation, storage, and display methods.
Assistant Manager
QuikTrip
06.2013 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Mulvane High School
Mulvane, KS05.2014
Skills
- Team management
- Motivational leadership
- Staff development
- Meeting facilitation
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
- Customer relationship management
- Time management abilities
Timeline
On-Site Leader
Once Upon A Child Franchise
11.2024 - Current
Café Lead Barista
Barnes & Noble
10.2023 - 02.2024
Florist
Fort Campbell Flower Shop
10.2018 - 02.2021
Assistant Manager
QuikTrip
06.2013 - 08.2018
Mulvane High School
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