Kevin J. McCoy
Independence,MO
Summary
To use my communication, sales and retention ability to build career opportunities with your company.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Frontier Retention Advisor
Full Potential Solutions
Kansas City, MO
01.2019 - Current
- Led strategic initiatives to enhance client engagement and satisfaction.
- Mentored junior advisors, fostering professional growth and knowledge sharing.
- Streamlined processes to improve operational efficiency and service delivery.
- Collaborated with cross-functional teams to develop innovative solutions for clients.
- Analyzed performance metrics to drive data-informed decision-making strategies.
- Engaged in continuous learning to stay abreast of industry trends and regulatory changes.
Frontier Communications Welcome Team
Full Potential Solutions
Kansas City, MO
01.2019 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Incident reporting agent
Full Potential Solutions
07.2022 - 07.2024
- Take reports for incident and accident claims
- Help with the investigative process
- Collaborated with cross-functional teams to streamline processes.
- Resolved complex customer issues through effective communication skills.
Personal Performance Coach
Full Potential Solutions
01.2019 - 07.2022
- Submitted fraud cases to the escalation team
- Work with Team Management with the focus being hitting numbers for the contractor
- Mentored junior coaches in best practices for client interaction and performance evaluation techniques.
- Applied training techniques to improve performance both in competitive play.
- Delivered informative presentations at conferences, sharing best practices in performance coaching within the industry.
- Facilitated workshops on goal-setting and motivation strategies, fostering a culture of accountability among participants.
Telesales Consultant (inbound)
Sprint Corporate
08.2017 - 01.2019
- Create accounts for businesses as well as individuals
- Trouble shoot issues with existing customers
- Help create new lines of service on existing accounts…etc
Shift Supervisor
Capital Express
01.2017 - 06.2017
- Sort meds for an account called fisher
- Received and shipped Office Max and Office depot product
- Dispatched the drivers
Painter
American Quality Painting
01.2016 - 11.2016
- Prep work
- Back rolled
- Painted….etc.
Tech
Kelly Klein Restorations
12.2013 - 11.2015
- Assessed situation for restorations inside homes
- Demo properties when needed
- Worked on the rebuilding process
Forklift operator/unloaded trucks
Lowes
NKC
01.2013 - 07.2013
- Received, top stocked and loaded goods
- Customer service in choosing products
Sales Consultant
McCarthy Dodge
03.2004 - 05.2007
- Sold pre-owned vehicles as well as New Dodges
- Problem solved with prospects to make sure that they were on the right unit
- Made follow up calls to gain new customers also making sure my customers were happy.
Education
Business Administration Undergraduate program -
Rockhurst University
Kansas City, MO01-2010
Associates of Arts Degree - undefined
Metropolitan Community College
Kansas City, Missouri01-2003
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
- Conflict resolution
- Compliance requirements
- Product knowledge
Timeline
Incident reporting agent
Full Potential Solutions
07.2022 - 07.2024
Frontier Retention Advisor
Full Potential Solutions
01.2019 - Current
Frontier Communications Welcome Team
Full Potential Solutions
01.2019 - 05.2025
Personal Performance Coach
Full Potential Solutions
01.2019 - 07.2022
Telesales Consultant (inbound)
Sprint Corporate
08.2017 - 01.2019
Shift Supervisor
Capital Express
01.2017 - 06.2017
Painter
American Quality Painting
01.2016 - 11.2016
Tech
Kelly Klein Restorations
12.2013 - 11.2015
Forklift operator/unloaded trucks
Lowes
01.2013 - 07.2013
Sales Consultant
McCarthy Dodge
03.2004 - 05.2007
Associates of Arts Degree - undefined
Metropolitan Community College
Business Administration Undergraduate program -
Rockhurst University