Sydnie Dean
Milwaukie,OR
Summary
Results-oriented project and administrative coordinator with a focus on timely deliverables and efficient resource management. Expertly facilitates stakeholder communication and monitors project budgets to ensure adherence to quality standards. Committed to fostering collaboration and driving process improvements that enhance overall productivity. Dynamic project coordinator recognized for managing timelines and budgets effectively while maintaining high-quality standards. Leverages strong problem-solving abilities to navigate challenges and ensure project success. Proven experience in fostering teamwork and enhancing stakeholder relations to drive operational efficiencies.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Project Coordinator
Akana
Portland, OR
03.2024 - Current
- Coordinated project timelines and milestones, ensuring on-time delivery of all project deliverables.
- Facilitated effective communication among team members and stakeholders, enhancing collaboration throughout project lifecycle.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Monitored project budgets and reported discrepancies to management for review.
- Coordinated response and tracking of RFIs and submittals, ensuring compliance with project requirements during construction.
- Managed project documentation and maintained records for compliance and reference.
- Organized meetings, prepared agendas, and documented meeting outcomes efficiently.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Administrative Assistant
Akana
Portland, Oregon
12.2023 - 03.2024
- Oversaw daily office operations, ensuring efficient workflow and organized filing systems.
- Processed incoming communications, directing inquiries to appropriate departments for timely resolution.
- Greeted visitors professionally, addressing inquiries and facilitating connections to appropriate personnel.
- Coordinated mailings by sorting and preparing packages for courier or postal shipment, ensuring prompt delivery.
- Maintained inventory of office supplies by monitoring stock levels regularly.
Office Manager
Choruby Construction LLC
Milwaukie , OR
01.2021 - 09.2023
- Managed office operations and ensured smooth workflow across departments.
- Managed payroll functions by verifying time sheets, approving overtime requests.
- Performed administrative duties such as payroll processing, budgeting.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Maintained communication with subcontractors regarding project timelines and requirements.
CSR - Customer Service Representative
Allstate Insurance
01.2015 - 12.2020
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
- Managed a high volume of incoming calls, averaging XX calls per day with an average call duration of XX minutes
- Effectively communicated insurance policies, coverage options, and claims processes to customers, ensuring understanding and satisfaction
- Processed policy changes, endorsements, and cancellations accurately and efficiently within established guidelines
- Resolved complex or escalated customer issues by collaborating with internal departments such as claims processing or underwriting teams
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High school diploma - High School Diploma Or GED
Wilsonville High School
Wilsonville, OR06-2012
Skills
- Typing
- Microsoft Excel
- Microsoft Word
- Communication skills
- Problem-solving
- Project coordination
- Time management
- Documentation management
- Flexible and adaptable
- Project scheduling
- Workload management
- Data collection
- Deadline adherence
- Spreadsheet tracking
- Cost management
- Budget coordination
- Subcontractor oversight
- Employee scheduling
- Adobe applications
- Continuous improvement
- Multiple priorities management
- Customer management
- Attention to detail
- Detail-oriented
- Office administration
- Team collaboration
- Event planning and execution
Certification
- Driver's License
- Certified Notary Public
- OLCC Service Permit
Timeline
Project Coordinator
Akana
03.2024 - Current
Administrative Assistant
Akana
12.2023 - 03.2024
Office Manager
Choruby Construction LLC
01.2021 - 09.2023
CSR - Customer Service Representative
Allstate Insurance
01.2015 - 12.2020
High school diploma - High School Diploma Or GED
Wilsonville High School