Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Wright

La Plata,MD

Summary

A highly seasoned and dependable individual, enthusiastic self-starter with over 25 years experience in the Administrative and Customer Service Fields. Highly energetic and a well organized multi-tasker. Can easily determine, set, and accomplish priorities. Work very well as a team member, but also very successful workng individually. Quick Study

Overview

3
3
years of professional experience

Work History

Project Coordinator

PRIME Restoration
Waldorf, MD
04.2023 - 03.2024

Responsibilities:

Working with USAA, Travelers, State Farm, Allstate, and numerous other insurance carriers to ensure a smooth restoration/reconstruction for clients impacted by the following: Water Damage, Mold Remediation, Fire Cleaning, and asbestos abatement

Creating Sub-Contractor agreements and sending via Docusign for jobs to be completed

Breaking down estimates to determine Sub-Contractor Agreement monies

Working closely with the Project Manager for scheduling and customer service for all clients

  • Created job files for each project and maintained current data in each file.
  • Photocopied, distributed and emailed documents to project managers.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Responded to requests for information on materials to inquiring parties.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Kept corporate and client information confidential, adhering to data safety measures.

Customer Service Representative

D&S Glass
Waldorf, MD
11.2022 - 03.2023
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.

Administrative Assistant

Stover Tile Resource
Waldorf, MD
01.2021 - 08.2022
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Calvert High School
Prince Frederick, MD
06.1998

Skills

Front Desk

Customer Service

Communication Skills

Microsoft Office

Scheduling

Quickbooks

Typing

Time Management

Analysis Skills

Timeline

Project Coordinator

PRIME Restoration
04.2023 - 03.2024

Customer Service Representative

D&S Glass
11.2022 - 03.2023

Administrative Assistant

Stover Tile Resource
01.2021 - 08.2022

Calvert High School
Tracy Wright