Sydnie Gaudet
Port Barre,LA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at American Bank and Trust Company. Proven ability in money handling and fraud detection, enhancing client satisfaction and trust. Skilled in relationship building and conflict resolution, consistently delivering exceptional service and fostering loyalty among clients.
Overview
5
5
years of professional experience
Work History
Bank Teller
American Bank and Trust Company
04.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Calculated fees due, interest and change for customer transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Removed mutilated currency from circulation.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Turned in excess cash to maintain drawer security.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Stable Worker
Academy of the Sacred Heart
10.2021 - 08.2022
- Improved horse health by providing daily grooming and proper feeding routines.
- Administered medications as prescribed by the veterinarian, contributing to the overall well-being of horses.
- Supported veterinarians during visits by preparing horses for examinations or treatments, facilitating efficient care delivery.
- Established trust with each horse through consistent interaction, fostering positive relationships between animals and staff members alike.
- Provided excellent customer service to horse owners by promptly addressing concerns and maintaining clear communication channels.
- Managed stable inventory including feed supplies and bedding materials, ensuring timely restocking to avoid shortages that could impact horse health or operations efficiency.
- Collaborated with stable management to improve facility maintenance processes and protocols for enhanced equine welfare.
- Engaged in ongoing professional development opportunities related to equine care techniques or industry advancements.
- Cared for about 30 horses by feeding, watering, and vaccinating.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow/ice and removing debris.
- Maintained safety when using equipment and tools by following established precautions.
- Maintained clean and organized stables for a safe environment, ensuring optimal living conditions for horses.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Performed repairs and preventive maintenance on equipment and property.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Provided routine health checks, promptly identifying any injuries or illnesses and seeking appropriate care.
- Examined and observed all animals for signs of sickness and overall herd health, notified supervisor of signs of illness.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Fast Food Worker
Qdoba
08.2020 - 12.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Made change and returned correct cash and coin to patrons.
Education
Parkview Baptist
Sulphur, LA05.2021
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Decision-making
- Customer needs assessment
- Fraud detection
- Stress tolerance
- Data inputting
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Conflict resolution
- Risk management
- Confidentiality awareness
- Strong work ethic
- Trustworthiness and integrity
- Excellent time management skills
- Customer relationship building
- Positive
- Exceptional customer service
- Relationship building and management
- Hospitality and accommodation
- Excellent communication skills
Timeline
Bank Teller
American Bank and Trust Company
04.2023 - Current
Stable Worker
Academy of the Sacred Heart
10.2021 - 08.2022
Fast Food Worker
Qdoba
08.2020 - 12.2020
Parkview Baptist
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