Sydnie Jordan
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Crew Member
Paridas Cafe
Germantown, TN
02.2019 - 01.2020
- Collaborated with team members to complete orders.
- Cooked batches of food according to standard recipes.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Packer
Nike
Memphis, TN
04.2017 - 06.2017
- Completed more than a certain amount of orders each day with efficient picking and packing of shipments.
Hostess and Server
Perkins Restaurant & Bakery
08.2016 - 02.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
Crew Shift Leader
Tropical Smoothie Cafe
Marion , AR
02.2014 - 07.2016
- Set performance goals for individual team members and created reward systems and contests.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
Education
Marion High School
Marion, ARGED -
Hope Works
Memphis, TN02.2018
Associate of Science - Social Work
Southwest Tennessee Community College
Memphis, TN12.2020
Skills
- Food Preparation and Safety
- Guest Services
- Inventory Restocking
- Order Delivery Practices
- Telephone etiquette
- Stocking and replenishing
- Menu Memorization
- Cash Handling
Timeline
Crew Member
Paridas Cafe
02.2019 - 01.2020
Packer
Nike
04.2017 - 06.2017
Hostess and Server
Perkins Restaurant & Bakery
08.2016 - 02.2017
Crew Shift Leader
Tropical Smoothie Cafe
02.2014 - 07.2016
Marion High School
GED -
Hope Works
Associate of Science - Social Work
Southwest Tennessee Community College