Sydnie Krey
Customer Service Representative
Madison Heights,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Proficient in utilizing customer service practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work History
Customer Service Representative
Berkshire eSupply
Novi, Michigan
03.2024 - Current
- Learned and filled needed position quickly
- Worked closely with higher ups to improve programs that are used daily
- Provide supervisor level support when needed
- Worked extended hours to ensure daily quotas are met
- Reviewed reports of employee efficiency and work load to better assist in department day to day tasks
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Warehouse Associate
Berkshire ESupply
Novi, Michigan
06.2021 - 03.2024
- Counted and moved stock
- Offered sound ideas on ways to improve efficiency
- Assured customer satisfaction with received product
- Adapted to fill company needs day to day when short staffed
- Prepared orders by processing requests and packing boxes
Barista
Starbucks
Royal Oak, MI
09.2019 - 01.2021
Education
High school diploma -
Royal Oak High School
Royal Oak, MI 05.2001 - 05.2021
Skills
- Customer service
- Computer skills
- Problem-solving
- CRM software proficiency
- Active listening
- Adaptability and flexibility
- Data entry
- Critical thinking
- Call center operations
- Administrative support
Timeline
Customer Service Representative
Berkshire eSupply
03.2024 - Current
Warehouse Associate
Berkshire ESupply
06.2021 - 03.2024
Barista
Starbucks
09.2019 - 01.2021
High school diploma -
Royal Oak High School
05.2001 - 05.2021
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