Syed Ahmed
Customer Care Representative
Arlington
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring rules with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and policy procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Airlines
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Manager
Target
09.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Sprouts Farmers Market Inc.
09.2019 - 08.2021
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of Science - Engineering Management
The University of Texas At Arlington
Arlington, TX 05.2001 -
Skills
- Exceptional communication and customer service skills
- Fluent in English, Hindi and Urdu
- Strong interpersonal abilities with a focus on teamwork and cultural sensitivity
- Highly adaptable, flexible, and composed under pressure
- Committed to safety, security, and service excellence
- Professional appearance with meticulous attention to detail
- Physically fit with strong stamina for long-haul operations
Timeline
Customer Service Representative
American Airlines
06.2023 - Current
Assistant Manager
Target
09.2021 - 04.2023
Sales Associate
Sprouts Farmers Market Inc.
09.2019 - 08.2021
Master of Science - Engineering Management
The University of Texas At Arlington
05.2001 -
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