SYED ALI JAFRI
Houston,TX
Summary
Seasoned Airport Operations Supervisor with comprehensive experience in airport management, aviation regulations, and safety procedures. Skilled in coordinating ground operations, ensuring passenger and aircraft safety, and managing emergency situations effectively. Demonstrated ability to streamline processes for efficiency while maintaining high levels of customer service. Committed to maintaining operational standards and improving overall airport functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Service Rep
Houston Airport System - Bush Intercontinental Airport
08.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Collaborated with team to streamline service processes, improving operational efficiency.
- Worked effectively in fast-paced environments.
- Collaborated with law enforcement agencies during emergency situations to maintain airport safety protocols.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with security personnel to ensure adherence to airport safety regulations and protocols.
- Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 2000 customers each day.
Airport Operations Agent
Houston Airport System - Bush Intercontinental Airport
04.2025 - Current
- Performed security checks on luggage and passengers as per standard safety protocols.
- Responded promptly to emergency situations or incidents at the airport terminal.
- Maintained records of flight arrivals and departures from the airport terminal.
- Ensured compliance with aviation regulations and procedures concerning air carrier operations.
- Coordinated with other departments for efficient operations at the airport terminal.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Maintained operations compliance with FAA, TSA and airport regulations.
Airport Operations Supervisor
Air New Zealand Hallmark Aviation
10.2023 - 05.2025
- Managed daily airport operations to ensure safety and efficiency.
- Oversaw compliance with federal aviation regulations and safety protocols.
- Developed and implemented operational procedures to enhance service quality.
- Led a team of staff in executing airport procedures and handling customer service issues.
- Monitored and analyzed performance metrics to improve operational efficiency.
- Coordinated with pilots regarding any potential issues that may arise during flight operations.
- Monitored fuel levels during flight operations and refueled as necessary.
- Supervised contractors ensuring that work was completed in accordance with contractual agreements.
- Facilitated communication between all personnel involved in airport operations.
- Maintained accurate records of aircraft arrivals and departures for reporting purposes.
- Oversaw fueling, cargo management, and departure of aircraft at busy IAH facility with 2 daily departures and arrivals.
Customer Service Lead
Air New Zealand - Hallmark Aviation
06.2023 - 05.2025
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Greeted passengers and provided information about departure and arrival times.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Fleet Operations Manager
Penske Truck Rental
07.2022 - 05.2023
- Researched new technologies that could improve the efficiency of the fleet operations process.
- Developed and implemented policies to ensure compliance with local and state regulations.
- Created detailed reports summarizing fleet management activities on a weekly and monthly basis.
- Managed daily operations of a fleet of vehicles, including scheduling repairs and maintenance.
- Ensured that all necessary permits are obtained prior to operating vehicles outside designated areas.
Sales Manager Intern
Junior Achievement
09.2020 - 05.2021
- Researched potential customers and identified target markets.
- Participated in trade shows and conventions to promote company's brand awareness.
- Demonstrated knowledge of industry-specific terminology and concepts related to sales activities.
- Performed administrative duties such as data entry, filing, and order processing.
- Collaborated with other departments to ensure seamless customer experience across all channels.
Education
Business Management -
University of Houston
Houston, Texas05-2026
Associate of Arts - Business
Lone Star College System
Montgomery, Texas01.2024
Professional Pilot Cadet Program - Aviation
Chennault Aviation Academy
Conroe, TexasSkills
- Proficient in resolving customer complaints
- Effective team engagement
- Efficiency optimization strategies
- Effective management of compliance records
- Customer service excellence
- Supplier relationship management
- Regulatory adherence
- Flight operations reporting
- Client relationship management
- Collaborative leadership
- Proficient in conflict management
- Workflow improvement
- Operational management
- Skilled in Microsoft Office tools
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- PMP - Project Management Professional
- Certified Flight Operations, Hallmark Aviation
Timeline
Airport Service Rep
Houston Airport System - Bush Intercontinental Airport
08.2025 - Current
Airport Operations Agent
Houston Airport System - Bush Intercontinental Airport
04.2025 - Current
Airport Operations Supervisor
Air New Zealand Hallmark Aviation
10.2023 - 05.2025
Customer Service Lead
Air New Zealand - Hallmark Aviation
06.2023 - 05.2025
Fleet Operations Manager
Penske Truck Rental
07.2022 - 05.2023
Sales Manager Intern
Junior Achievement
09.2020 - 05.2021
Associate of Arts - Business
Lone Star College System
Business Management -
University of Houston
Professional Pilot Cadet Program - Aviation
Chennault Aviation Academy
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