Isabella Lombardo
Brooklyn,NY
Summary
Dynamic professional retail worker and responsible student with experience in handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment. Strong focus on teamwork and adaptability.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
City Fresh Market
Queens, NY
04.2025 - Current
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit cards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Customer Service Cashier
Realmuto Italian Restaurant
Manhattan, NY
05.2024 - 08.2024
- Reconciled cash drawer at start and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bookstore Clerk
Holy Cross High School
Flushing, N.Y.
09.2023 - 04.2024
- Processed cash, check, and credit cards for customer purchases.
- Assisted with closing duties, counting money, reconciling receipts.
- Trained new cashiers in the use of cash registers and POS system.
- Collaborated with colleagues on projects, window displays events.
- Answered customer inquiries and book location assistance.
- Provided excellent customer service with warm greeting.
Youth Camp Counselor
Shibley Day Camp
Roslyn Heights, N.Y.
06.2022 - 08.2022
- Developed strong organizational skills planning, executing daily camp activities.
- Adapted quickly to schedules changes and unexpected events.
- Managed attendance / incident reports and submitted records to supervisors for review.
- Exhibited effective problem solving techniques
- Communicated and provided updates to parents on child progress.
- Participated in emergency drills.
- Enforced rules and regulations of recreational facilities for safety.
Education
No Degree - Law
St. John's University
Jamaica, NY05-2027
High School Diploma -
Holy Cross High School
Flushing, N.Y.06.2024
Skills
- Cash handling proficiency
- Proficient in POS system usage
- Customer service excellence
- Collaborative teamwork
- Positive and professional
- Multitasking and organization
- Decision-making
- Proficient in resolving customer complaints
Languages
Spanish
Timeline
Customer Service Cashier
City Fresh Market
04.2025 - Current
Customer Service Cashier
Realmuto Italian Restaurant
05.2024 - 08.2024
Bookstore Clerk
Holy Cross High School
09.2023 - 04.2024
Youth Camp Counselor
Shibley Day Camp
06.2022 - 08.2022
No Degree - Law
St. John's University
High School Diploma -
Holy Cross High School