Hi, I’m
SYED AZHER
Doha
Summary
Seeking a highly challenging position in an organization of excellent repute offering prospects of intellectual and creative growth in exchange of professional commitment. EDUCATIONAL QUALIFICATION: Master’s in business administration (Marketing) Project Management Professional (PMP) Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
28
years of professional experience
4
Languages
Work History
PRIMARY HEALTH CARE CORPORATIONDoha
Medical Records Officer (HIM Department)
06.2014 - Current
Job overview
- Implement and coordinate document management system for Medical Records and facilitating scanning & Cold Feeding of medical information
- Monitor the security and appropriate handling of all documents
- Develop and implement record flow and controlling system for archival process
- Provide and maintain effective liaison and relationships with other departments/sections, the clinical staff, patients, legal counsel, and other agencies that interface with the document management process
- Maintain the confidentiality of all medical records and ensure that the staff are aware of the need for confidentiality
- Resolve escalated problems that arise with releases of confidential medical information, misplaced documents or any other relevant stakeholders facing problems with document management system
- Demonstrate proactive approach to patient safety by thinking what might go wrong in all undertakings and take necessary measures to prevent them from happening
- Identify and report potential or actual patient safety concerns, errors and/or near misses in a timely manner
- Follow patient safety-related policies, procedures, and protocols
- Demonstrate a sense of teamwork and effective communication
- Partner with line manager to understand risks in work, develop a plan on how to mitigate those risks, and develop shared accountability for implementing and evaluating the plan
- Confidentiality of Information Ensure high standards of confidentiality to safeguard any sensitive information
- Excellent knowledge of the Medical Records Department including outpatient processing at a long-term care facility, physician’s incomplete area, reception desk, release of information correspondence, pulling medical records for the appropriate parties and ADR’s (additional document request)
- Experienced in medical records file management and assembling medical records per medical, regulatory, legal, administrative requirements
- Provide training to frontline staff on the implementation of the General Consent Form
- Ensure document management log is accurately maintained and available for departments to retrieve their own information
- Other Duties include the incumbent will undertake any such related duties or responsibilities as directed.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Al-Noor HospitalAbu Dhabi
Health Insurance Medical Officer
08.2011 - 03.2013
Job overview
- Billing and compiling all the invoices for an encounter for the patient from different service locations such as Outpatient Department including Radiology, Laboratories and Pharmacy
- Carrying out the final review for the inpatient claims by comparing the IRDRG and activities billed on the invoice
- Updating the team members and the counter staff about Patient Accounting System updates, the GP system releases and other Insurance Companies schedule of Benefits
- Following up with the medical coding team for the completion of E&M and IRDRG codes for the patient’s episodes
- Processing all identified invoices for claim submission to different insurance payers
- Completing the shift posting for the team members after voiding duplicate/wrong invoices
- Voiding / deleting all unwanted invoices from the system after each batch submission is completed
- Preparing the various reports as per the requirement set by the management
- Preparing statement of accounts
- Completing the volume wise and activity wise reconciliation by comparing with various Cerner reports for the given period
- Assisting the Billers following up the claim’s submission to the insurance Company
- Ensuring that all Insurance documents been properly filled out and claiming related amount
- Comparing the cancelled receipts received from cashiers monthly to ensure there are no manipulations in cancelling transactions
- Resubmitting the rejected claims with wrong reasons or without reasons and unpaid claims
- Sound working knowledge of Great Plains Cerner (Patient Accounting) and ability to tackle any workflow related issues autonomously
- Coordinating with different insurance companies (through e-mails, phone calls, fax and writing) and represent Al-Noor Hospital, Airport Branch in obtaining approvals and other hospital and insurance coordinating matters
- Make letters for insurance companies for approval requests, revision of procedures and CPT code, re-approval request and obtaining updates regarding policies and procedures being implemented between the hospital and any corresponding insurance company
- Sends clarifications to insurance companies regarding policies, procedures, and member coverage
- Familiar with HOSPITAL INFORMATION SYSTEM (HIS) and 3M software.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Al Wasel Legal AssociatesAbu Dhabi
Debt Collection Officer
03.2009 - 03.2011
Job overview
- Main responsiblity is to negotiate with delequent customers of Mashreq Bank on behalf of Al Wasel and helping them by providing a window of comfortness to settel their outstandings.
Mashreq BankAbu Dhabi
Relationship Executive
09.2008 - 02.2009
Job overview
- Bringing in new business with corporate clients for Mashreq personal Loan
- Attending direct customer visits for selling and marketing
- Developed, Planned, and produce Sales Presentation
- Following up business leads generated through parallel sales channels and telemarketing unit
- Maintaining long term relationship with core branch customers for consumer products
- Maintaining a high-quality portfolio worth more than 3.2 million in a four-month time span & integrity of processes.
Askari Bank LtdKarachi
Manager Retail Banking
11.2005 - 08.2007
Job overview
- This has been the most desired area of work throughout my job tenor
- I have been very successful in aligning myself with such a challenging opportunity, managing day to day tasks along with achieving targets
- Managing a team that includes Sales Executives, Telemarketers and MIS
- Looking after functions for consumers that includes Mortgage Finance, Business Finance & Personal Loans
- Coordinating with External Agencies for report compilation and report routing
- Maintaining long term relationship with core branch customers for consumer products
- Campaigning for new products through Road Shows & telemarketing
- Assisting management in compilation of data wise market studies before launching new products and products that add value
- Hiring & conducting entry level training of SEs, for each product
- Participating in planning and executing business plans for credit worthy customers and implementing strategies for line renewals, enhancements & loan settlements
- Maintaining a high-quality portfolio, integrity of processes and a strong business culture
- Updating recent developments in lending schemes through formal training, participation in industry forums, interaction with regulatory agencies etc
- Others:
- Exhibit strong customer relationship management skills, including problem recognition, defining, and structuring of solutions.
Pak Libya Consumer BankKarachi
Product Consultant
10.2002 - 08.2005
Job overview
- Managed a 20 members team including sales officers & telemarketers
- Initiated Home Financing sales of Pak Libya Bank in south region of Pakistan
- Responsible for hiring, training and pay-structures of mortgage sales staff of southern region
- Scrutinize Customers profile (Company / Individual) by visiting them personally and submitting detail feasibility report / net worth of business and future risk exposure
- Keep updated on all significant developments that impact function of the unit
- Worked closely with sales officers & designing incentives to boost the morale of sales force
- Maintaining corporate relationship with multinational companies offering enhancements and tenor extensions to credit worthy customers and controlling business attrition
- Assisting collection Unit at the time of full / partial settlement and renewals
- Developing cordial relationship with cross functional units and representing sales unit for all cross-functional standing.
Harvest Top Worth InternationalKarachi
Account Executive
06.1998 - 09.2002
Job overview
- Worked in Business development unit as account executive for bringing in accounts of various investors to trade in International Money Market & Futures Commodity Market
- Trading of Currency Pairs, Futures Commodities & Stock Indices in Global Exchanges with worldwide brokers
- Developed research with the help of Reuters and assisting traders in holding positions, placement of orders and liquidation
- Maintained Pool Accounts for Group Customers.
EFU Insurance CompanyKarachi
Business Development Officer
02.1995 - 05.1998
Job overview
- Bringing in new business with corporate clients for group insurance schemes
- Promoting business plans by offering customers substantial leverage on large group businesses
- Attending direct customer visits for selling and marketing Insurance Business
- Developed, Planned, and produce Sales Presentation
- Following up business leads generated through parallel sales channels and telemarketing unit.
Education
Preston Institute of Management Pakistan
MBA from Sales And Marketing Education
04.2001
PMIUSA
PMP from Project Management
04.2001
Skills
Medical billing code accuracy
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 40 in the development of Patient Consent Form Project.
Timeline
Medical Records Officer (HIM Department)
PRIMARY HEALTH CARE CORPORATION
06.2014 - Current
Health Insurance Medical Officer
Al-Noor Hospital
08.2011 - 03.2013
Debt Collection Officer
Al Wasel Legal Associates
03.2009 - 03.2011
Relationship Executive
Mashreq Bank
09.2008 - 02.2009
Manager Retail Banking
Askari Bank Ltd
11.2005 - 08.2007
Product Consultant
Pak Libya Consumer Bank
10.2002 - 08.2005
Preston Institute of Management
MBA from Sales And Marketing Education
04.2001
PMI
PMP from Project Management
04.2001
Account Executive
Harvest Top Worth International
06.1998 - 09.2002
Business Development Officer
EFU Insurance Company
02.1995 - 05.1998
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