Syed Hasan
Leesburg,VA
Summary
Seeking an entry-level position in a data center environment where I can apply my technical skills in networking, system administration, and IT support to contribute to efficient and secure operations.
- Dedicated IT student with hands-on experience in technical troubleshooting, hardware repair, and customer service. - Proficient in networking, system administration, and basic cybersecurity principles. - Skilled in mobile and laptop repair, including hardware replacement and software configuration. - Strong foundation in IT support, with experience in Windows, macOS, and Linux operating systems. - Seeking an entry-level role in a data center environment to leverage technical skills and contribute to efficient operations.
Overview
1
1
Certification
Work History
Technical Support Specialist
Freelance
- Provided technical support and troubleshooting for mobile devices and laptops, including hardware replacement and software configuration
- Assisted clients with network setup and system administration tasks, ensuring optimal performance
- Utilized Windows, macOS, and Linux operating systems to perform routine maintenance and configuration tasks
- Managed incident tickets and maintained detailed records of repairs and troubleshooting steps
IT Support Intern
- Supported customers with basic IT service management tools, resolving software and hardware issues
- Applied basic cybersecurity principles to secure devices and enhance network security
- Collaborated with team members to deliver timely and effective IT solutions
Education
Associate Degree - Information Technology
Southern New Hampshire University (SNHU)
12.2024
Skills
- Windows
- MacOS
- Linux
- Basic network configuration
- Troubleshooting
- Maintenance
- Mobile devices
- Laptops
- Hardware replacement
- Software configuration
- Microsoft Office Suite
- IT service management tools
- Basic knowledge of Python
- SQL
Certification
- Certified Phone Repair Technician
- Network+ and Security+ (In Progress)
Profiles
[LinkedIn Profile], [GitHub Profile]
Timeline
Technical Support Specialist
Freelance
IT Support Intern
Associate Degree - Information Technology
Southern New Hampshire University (SNHU)
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