Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYED MAHMOOD

Spring Lake

Summary

Detail-oriented Desktop Support Specialist with 1.5+ years of experience providing Tier 1–2 technical support in enterprise environments. Strong skills in Windows, Active Directory, Microsoft 365, Citrix, and ticketing systems. Known for high customer satisfaction and fast issue resolution.

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Knowledgeable [Desired Position] with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience

Work History

IT Technician

Randstad
01.2023
  • Upgraded and deployed 2,000+ devices with under 1% downtime; resolved 98% of tickets on first contact.

Junior System Administrator

Iron Systems, Inc.
01.2023 - 01.2024
  • Provided Tier 1–2 support for 300+ users, reduced ticket resolution time by 20%, improved system reliability by 15%.

IT Help Desk Technician

IT Resource LLC
01.2022 - 01.2023
  • Resolved 300+ tickets, managed Microsoft 365 and Active Directory environments.

Education

Bachelor’s - Computer Information Technology

Ferris State University

Master’s - Cybersecurity & Infrastructure

Purdue Global
02-2026

Skills

  • Windows 10/11, Active Directory, Microsoft 365, Citrix, ServiceNow, ConnectWise, Hardware Troubleshooting, Customer Support, IT Documentation
  • Technical support
  • Hardware installation
  • Desktop technical support
  • Software configuration
  • Network troubleshooting
  • Help desk operations
  • Wireless networking
  • Application installations

Timeline

IT Technician

Randstad
01.2023

Junior System Administrator

Iron Systems, Inc.
01.2023 - 01.2024

IT Help Desk Technician

IT Resource LLC
01.2022 - 01.2023

Master’s - Cybersecurity & Infrastructure

Purdue Global

Bachelor’s - Computer Information Technology

Ferris State University
SYED MAHMOOD