Syed Rizvi
Windsor Mill,Maryland
Summary
Dynamic security and management professional with proven expertise in surveillance, incident reporting, and operations management honed at Allied Universal Security Services. Excelled in staff leadership, fostering team cohesion, and enhancing security protocols. Demonstrated exceptional work ethic and de-escalation techniques, significantly improving safety and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Store Manager
Treasures the Diamond Palace
02.2016 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Arts - Commerce
Punjab University
Pakistan06-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Operations management
- First aid and CPR certified
- Surveillance expertise
- Work ethic
- De-escalation techniques
- Keen observer
- Staff management
- Document management
- Access control management
Accomplishments
- Successfully completed two-week security training program.
- Helped company recover $87000 by identifying and reporting internal theft.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Reduced shoplifting rates by 80% through improved surveillance procedures.
- Resolved product issue through consumer testing.
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Firearms Training Certification - Various State Agencies or Private Institutions.
- CPR/AED Certification
Languages
English
Full Professional
Urdu
Native or Bilingual
Arabic
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Store Manager
Treasures the Diamond Palace
02.2016 - 03.2022
Associate of Arts - Commerce
Punjab University
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