SYED SOHAIL AHEMED

Detail-oriented and technically proficient IT and data support professional with hands-on experience in data analysis, troubleshooting, and device maintenance in academic and healthcare settings. Demonstrated ability to extract, transform, and manage data using Excel and SQL. Skilled in resolving issues efficiently, ensuring end-user satisfaction, and improving workflows. Strong communicator with a proactive approach to optimizing data operations and business performance.

• Created Excel-based IT inventory tracking tools to streamline asset management
• Conducted product testing to resolve system issues and improve reliability

• Supported coordination and logistics for university special events
• Managed and updated internal service worker and volunteer activity database

Capstone Project – Cybersecurity in Modern Business Environments, Designed and proposed CyberShield, a cybersecurity enhancement for digital imaging systems focused on threat mitigation and secure data handling. Data Science Project – Customer Churn Prediction Using Machine Learning, Collected and cleaned customer usage data from a telecommunications provider. Conducted exploratory data analysis using Python and pandas to uncover churn patterns. Applied logistic regression, decision trees, and random forest algorithms to predict churn. Evaluated model performance using accuracy, precision, recall, and ROC-AUC metrics. Built a visualization dashboard using Tableau to present insights to stakeholders.

Title: DATA ANALYST