Zain Zaidi
Houston
Summary
Dynamic General Manager with a proven track record at Z and D Group LLC, excelling in operations management and team leadership. Spearheaded strategic initiatives that enhanced productivity and profitability, while fostering strong customer relations. Adept at problem resolution and training, driving employee satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
General Manager
Z and D Group LLC
Beaumont, TX
08.2025 - 08.2026
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed and implemented strategic initiatives to enhance productivity and profitability.
- Managed cross-functional teams to achieve operational goals and improve service delivery.
- Analyzed performance metrics, identifying areas for process improvement and cost reduction.
- Coordinated budgeting processes, aligning financial resources with organizational objectives.
- Established key performance indicators to monitor progress toward strategic goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Representative
Hallmark Aviation
Houston Tx
06.2024 - 09.2025
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted customers with ticketing and check-in procedures, enhancing travel experiences.
- Utilized CRM software to track customer interactions and ensure follow-up actions.
- Collaborated with team members to streamline communication processes for improved efficiency.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Trained new staff on customer service protocols and operational procedures, fostering team development.
- Maintained accurate records of transactions and customer feedback for quality assurance purposes.
- Adapted quickly to dynamic environments, consistently meeting changing customer needs effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Clear Falls
League City, TX05.2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Staff supervision
Languages
Arabic
Native or Bilingual
Urdu
Full Professional
Timeline
General Manager
Z and D Group LLC
08.2025 - 08.2026
Customer Service Representative
Hallmark Aviation
06.2024 - 09.2025
High School Diploma -
Clear Falls