Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syeda Kazmi

Houston,TX

Summary

Proven leader with extensive experience in retail and education management, notably with Dollar Tree. Excelled in enhancing store operations and academic success, achieving significant increases in customer satisfaction and course enrollment rates. Skilled in inventory control and problem-solving, adept at staff training and development. Demonstrates a strong customer service ethos, driving loyalty and operational efficiency.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
11.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Customer Service Representative

14kbsol.com
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Principal Officer

The City School Network Pakistan
01.2007 - 12.2018
  • Increased school''s overall performance by implementing strategic planning and goal-setting initiatives for academic success.
  • Facilitated cross-curricular collaboration among teachers to create interdisciplinary learning experiences for students.
  • Reduced disciplinary incidents through proactive intervention strategies focused on creating a safe learning environment.
  • Launched new elective courses in response to student interests, increasing course enrollment rates significantly year over year.
  • Oversaw the implementation of assessment tools that accurately measured student progress toward learning objectives.

Education

Master Of Arts - Education Administration

University of Karachi
Pakistan
08.2005

Diploma Information Technology - Information Technology

Aim IT
Pakistan
07.2002

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Time Management
  • Stock management
  • Hiring and Training
  • Staff Scheduling
  • Inventory counting
  • Quickbooks
  • Staff training/development

Languages

Urdu
Native or Bilingual
Punjabi
Professional Working
Arabic
Elementary
English
Full Professional

Timeline

Assistant Store Manager

Dollar Tree
11.2022 - Current

Customer Service Representative

14kbsol.com
09.2021 - Current

Principal Officer

The City School Network Pakistan
01.2007 - 12.2018

Master Of Arts - Education Administration

University of Karachi

Diploma Information Technology - Information Technology

Aim IT

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Syeda Kazmi