Syeda Ruhul
Buffalo,NY
Summary
Driven and detail-oriented student at the University at Buffalo with strong experience in customer service, sales, financial transactions, and administrative support across banking, automotive, and retail environments. Demonstrated success in promoting credit cards, meeting sales targets, resolving customer issues, and maintaining accuracy in fast-paced settings. Recognized for excellent communication skills, a strong work ethic, and the ability to quickly adapt to diverse roles while delivering outstanding service.
Overview
4
4
years of professional experience
Work History
Billing Clerk
Northtown Kia
10.2025 - Current
- Prepare and process vehicle sales, billing, titles, and registration documentation with accuracy and attention to deadlines.
- Reconcile accounting data between dealership systems and manufacturer platforms.
- Support finance, service, and sales departments to ensure compliance with DMV and dealership policies.
- Communicate with customers to resolve billing discrepancies and provide exceptional service.
Teller I
Northwest Bank
06.2024 - 10.2025
- Served as the first point of contact for customers, delivering efficient, welcoming, and professional service.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing while maintaining accuracy and compliance.
- Performed sales duties by promoting credit cards, savings products, overdraft protection, and digital banking tools based on customer needs.
- Completed credit card applications, explained benefits, and consistently met referral and product-sales targets.
- Conducted internal mini-audits on teller drawers, vault totals, ATM counts, and daily reports to ensure accuracy and compliance.
- Assisted with branch audit preparation by verifying signatures, organizing documentation, and reviewing transaction logs for discrepancies.
- Maintained confidentiality, fraud-prevention standards, and strict adherence to bank policies and federal regulations.
- Collaborated with branch staff to resolve customer issues, improve workflow efficiency, and support daily operations.
Floor Associate
Nordstrom Rack
10.2023 - 05.2024
- Assisted customers with product recommendations, sizing, and purchasing decisions to enhance the shopping experience.
- Supported merchandising by organizing inventory and maintaining an appealing store presentation.
- Worked in a fast-paced retail environment while meeting daily productivity expectations.
Cashier
JCPenney
06.2022 - 07.2023
- Processed transactions quickly and accurately while maintaining a positive and professional demeanor.
- Successfully promoted and opened JCPenney credit cards, explaining benefits and consistently meeting or exceeding sales and application goals.
- Demonstrated strong sales skills by engaging customers, identifying needs, and making product and service recommendations.
- Contributed to a welcoming and inclusive shopping environment through excellent customer service.
Education
Master of Science in Management - Business Operations
University at Buffalo
05.2026
Bachelor of Arts - International Trade, Minor in Psychology
University at Buffalo
05.2025
High School -
Leonardo Da Vinci
06.2021
High School -
West Bronx Academy
06.2019
Skills
- Sales and customer engagement Rapport building Needs assessment Product promotion Financial services expertise
- Financial management
- Administrative support and billing compliance Documentation management Registration and reconciliation expertise
- Issue assessment & resolution
- Prioritization & organization
- Team collaboration
- Microsoft Excel expertise Data entry and formatting Formula application
- Microsoft Teams collaboration
- Point of Sale systems
- Retail management systems
Languages
Fluent in English, Bangla, Hindi, and Urdu.
Timeline
Billing Clerk
Northtown Kia
10.2025 - Current
Teller I
Northwest Bank
06.2024 - 10.2025
Floor Associate
Nordstrom Rack
10.2023 - 05.2024
Cashier
JCPenney
06.2022 - 07.2023
Master of Science in Management - Business Operations
University at Buffalo
Bachelor of Arts - International Trade, Minor in Psychology
University at Buffalo
High School -
Leonardo Da Vinci
High School -
West Bronx Academy