Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Syeda Sultana

Detroit,ME

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 5 years of expertise in customer service for Universal Logistics sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

8
8
years of professional experience

Work History

Security Supervisor

Universal Logistics Holdings Inc.
09.2022 - Current
  • Reconfigured existing security systems, updating to achieve compliance and optimal integration with current software and network conventions
  • Coordinated mass software updates and network configuration changes with managers, informing staff of issues and advising on maintaining productivity during systems updates
  • Examined systems architectures and software component interactions to evaluate compliance with best practice standards and advise on most secure solutions to practical obstacles
  • Managed configuration and provided technical support for firewalls, anti-virus software and anti-adware to keep devices and networks free of security threats
  • Maintained updated knowledge of law enforcement tactics, policies and procedures
  • Supervised network activity and security camera footage to locate potential threats
  • Gathered data from daily logs and incident reports to locate security weaknesses
  • Monitored internal and external company communication and reported abnormalities
  • Answered calls in a pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Connected incoming calls quickly using a multi-line telephone system to minimize hold times
  • Conducted troubleshooting for simple technical issues and entered help desk tickets with the IT department for complex problems
  • Planned and executed events and functions for office invitations
  • Maintained filing systems to organize operations and administration records
  • Recorded meeting minutes and distributed agendas to support leadership.
  • Supervised team of 100 security personnel during shift.

Supervisors

18th Street Deli
08.2016 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Education

Some College (No Degree) - Other

Macomb Community College
Warren, MI

High School Diploma -

Frontier International Academy
Detroit, MI
05.2019

Skills

  • Report Analysis
  • Security Team Leadership
  • Security Screening
  • Office Inventory Management
  • Verbal and Written Communication
  • Correspondence Management
  • Customer Service
  • Conflict Resolution
  • Critical Thinking
  • Training & Development
  • Organizational Skills
  • Team Management
  • Computer Skills
  • Work Planning and Prioritization
  • Budget Management
  • Administration and Reporting
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Team Leadership
  • Staff Management
  • Security personnel training

Accomplishments

  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Developed relationships with 1,000 new clients and typically exceeded sales goals by 100%.
  • Created a highly effective new program that significantly impacted efficiency and improved operations.

Languages

Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Security Supervisor

Universal Logistics Holdings Inc.
09.2022 - Current

Supervisors

18th Street Deli
08.2016 - 08.2022

Some College (No Degree) - Other

Macomb Community College

High School Diploma -

Frontier International Academy

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Syeda Sultana