SYEDA ZAIDI
Spring,TX
Summary
Patient-focused professional experience in high-volume customer interactions, needs assessment, problem-solving, and administrative operations. Skilled in building rapport, communicating solutions, managing competing priorities, and delivering personalized service. Brings strong communication, adaptability, and teamwork skills to create positive patient experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Volunteer
Dar-e-Abbas Islamic Center
Spring, TX
07.2022 - Current
- Coordinated community events, cleanups, and fundraising initiatives, collaborating with volunteers to enhance community engagement and support local needs.
Call Center Representative
PCP for Life
Houston, TX
08.2026 - 10.2026
- Handled high-volume calls, assessed customer needs, addressed inquiries, and provided personalized service in fast-paced environment to enhance customer satisfaction.
- Verified insurance details and updated patient records in call center systems.
- Maintained accurate records, facilitated billing and insurance processes, and prioritized tasks effectively to ensure operational efficiency.
Medical Assistant (Externship/Part-Time Employee)
Hac Nguyen, MD Family Practice
Houston, TX
04.2025 - 01.2026
- Managed scheduling, insurance verification, and patient records, ensuring accuracy and maintaining confidentiality in all processes.
- Assisted patients by clearly communicating information, addressing needs, and coordinating services for improved patient experience.
- Roomed family practice patients and collected vital signs.
- Documented patient information in electronic health records.
Teacher
Learning Tree Daycare
Houston, TX
05.2023 - 04.2025
- Built positive relationships through clear communication and individualized approaches to meet diverse needs.
- Coordinated daily activities and collaborated with team members to ensure a safe, organized environment while effectively resolving challenges.
- Planned daily daycare activities for preschool and toddler groups.
Education
Associate of Arts -
Lone Star College
01-2025
High School Diploma -
Klein High School
01-2022
Limited Medical Radiologic Technologist -
The College of Health Care Professions
TX10-2026
Skills
- Customer Experience
- Active Listening
- Problem-Solving
- Conflict Resolution
- Call management
- Communication
- Teamwork
- Multitasking
- Organization
Certification
Certified Clinical Medical Assistant (CCMA) — NHA / Stepful, 2025
CORE SKILLS
English, Urdu, Hindi
Timeline
Call Center Representative
PCP for Life
08.2026 - 10.2026
Medical Assistant (Externship/Part-Time Employee)
Hac Nguyen, MD Family Practice
04.2025 - 01.2026
Teacher
Learning Tree Daycare
05.2023 - 04.2025
Volunteer
Dar-e-Abbas Islamic Center
07.2022 - Current
Associate of Arts -
Lone Star College
High School Diploma -
Klein High School
Limited Medical Radiologic Technologist -
The College of Health Care Professions