Syed Khusru Malik
Doha,Qatar
Summary
Accomplished Senior Manager IT at Deloitte, adept in compliance and security, with a proven track record in leading successful teams across 15 countries. Expert in IT assets decommissioning and talent development, I've spearheaded projects ensuring 9000+ endpoints meet global standards. My leadership has significantly enhanced business performance and organizational improvement, showcasing my commitment to excellence and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager IT
Deloitte
Doha
06.2009 - Current
- Company Overview: Middle East - Qatar
- Leads a team of 50+ End user support team members, and manages L1 to L3 level support, coordinates with all stakeholders and subject-matter experts to ensure end-to-end resolutions
- Leads technology adoption, from testing to production, helping team members to develop new skill sets
- Strategy and planning to develop and create a leadership succession roadmap
- Budget planning, IT professional’s recruitments, Performance reviews
- Deployment of end-user technologies, hardware, software, and managing stringent compliance throughout the lifecycle
- Asset management, on ServiceNow, maintains service level agreements
- Vendor Selection, Procurement Management
- Manage Firm-wide projects, (15 countries and 26 offices with over 9000+ endpoints) lead site teams to ensure timely completion of projects
- Ensures, Global Hardware, software, and security compliance and maintains Firm adherence rating
- Maintain key policies and procedures relating to acceptable device usage, Internet usage, data protection, and use of IT equipment
- Data Center security and disaster recovery management
- Managing/implementing network hardening domain-wide security policies
- Storage and backup management
- Firefighting and Fire alarm management
- Maintain ISO 27001 standards and Business Continuity management
- Access/ Security Management
- Middle East - Qatar
IT Systems Administrator
Almana Computer Services
Doha
03.2008 - 05.2009
- Company Overview: IBM, MICROSOFT (partner)
- Installing and fixing servers, workstations, and laptops
- Establishing and overseeing networks, server active directories, network sharing, and regulatory frameworks
- Managed networks, users, ISA servers, backup solutions, domain controllers, and network policies while maintaining a virus-free environment
- IBM, MICROSOFT (partner)
Sr. Officer Customer Induction Team
Airtel, Bharti Comtel Ltd.
Bhopal
09.2006 - 11.2007
- Engaged in customer service to meet user needs; worked through issues and procedures to develop answers and suggestions for improving IT infrastructure with products, equipment, PCs, routers, and modems
- The person in charge of 'Plus One Service.'
Education
BCA -
Allahabad Agriculture Deemed University
Skills
- Reporting oversight
- Reporting management
- Compliance
- Security
- Business performance management
- Talent development
- Troubleshooting and problem resolution
- Operations planning
- Organizational improvement
- Documentation and reporting
- IT assets decommissioning
Certification
- CCNA
- MCSA
- ITIL- V3
References
References available upon request
Professionaldevelopmentcertifications
- Project Management Professional (PMP)
- Confidentiality and insider trading
- Ethical Hacking
- Azure +900
- ISO 22301:2019 BCMS
- ISO 27001:2013 ISMS
- Anti-Money Laundering
- Anti-Corruption
- AWS Certified Solution Architect Associate
- ITSM
- COBIT:2019
- CISM
- Oracle Cloud Associate
Timeline
Senior Manager IT
Deloitte
06.2009 - Current
IT Systems Administrator
Almana Computer Services
03.2008 - 05.2009
Sr. Officer Customer Induction Team
Airtel, Bharti Comtel Ltd.
09.2006 - 11.2007
BCA -
Allahabad Agriculture Deemed University
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