Syed Tausif Akram M
Streamwood,IL
Summary
Cloud Infrastructure specialist with 13 years of experience in Cloud and Infrastructure technologies, aligned with Agile and ITIL processes. Proficient in troubleshooting Microsoft Azure and Modern Desktop Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Kyyba Inc.
07.2023 - Current
- Administer Flexera App Portal, ensuring smooth operation and user support
- Manage Autopilot system, facilitating efficient device deployment and management
- Oversee Microsoft Intune administration, ensuring secure and compliant device management
- Maintain Group Policy settings to enforce security and configuration standards
- Handle MECM administration, including software packaging, deployments, and patch management
- Mitigate vulnerabilities through proactive identification and resolution strategies
- Utilize PowerShell scripting for automation and customization tasks, enhancing operational efficiency
- Manage Active Directory, ensuring user accounts, groups, and permissions are maintained accurately
- Collaborate with teams to implement security best practices and compliance measures
- Provide technical support and expertise to ensure seamless operation of IT infrastructure
Information Technology Infrastructure Specialist
Cognizant
06.2018 - 12.2021
- Managing the team towards zero defective project delivery and ensuring smooth function
- Performing Quality Assurance checks for the applications delivered by team
- Creating and implementing Service improvements
- Deploying and managing applications through Microsoft Intune
- Create MSIX packages and deploy those package to end user computers through MS Store for Business
- Coordinating with client for making the service efficient and seamless
- Deploying and Troubleshooting Software Updates and Application packages
- Managing end to end SCCM Infrastructure both On-Premises and Co-managed
- Generating reports using Power BI via Intune
- Create and deploy Windows 10 VDI's for internal customers using VMware vSphere client
- Create and deploy VDI's using Citrix XenApp
- Create User and Machine policies and deploy to the end user machines using AppSense
- Addressing the team and helping the team in terms of technical queries
- Additional responsibilities include troubleshooting Incidents related to application packaging
- Process improvement, Change Management, and Incident Management
- Organize and drive team calls for process improvements in the team
- Participate in the Operations Call and provide inputs to the customer regarding team operations
- Extensive use of Lansweeper to analyze a customer environment
Senior Project Engineer
Wipro Limited
02.2018 - 06.2018
- Conduct training for fresh team members on application packaging techniques and SCCM techniques
- Receive the software request via Service NOW ticketing tool, Review the request, interact with customers, and gather requirements
- Upon getting all details including source files and install instructions perform Smoke test on the base image and create a technical review document
- Get the approval of technical review document from the requester and start working on the request
- Repackage the application as per standards
- Send the package for Internal QA to QA members
- Deploying and managing applications through Microsoft Intune
- Create and deploy MSIX packages to the end user computers and troubleshoot
- Create SCCM application deployment and deploy the same to UAT
- Create and deploy Windows 10 VDI's for internal customers using VMware vSphere client
- Create and deploy VDI's using Citrix XenApp
Software Admin I
Aon
08.2016 - 02.2018
- Receive the software request via Service NOW ticketing tool, Review the request, interact with customers and gather requirements
- Upon getting all details including source files and install instructions perform Smoke test on the base image and create a technical review document
- Get the approval of technical review document from the requester and start working on the request
- Repackage the application as per standards
- Send the package for Internal QA to QA members
- Create SCCM application deployment and deploy the same to UAT
- Define new process and standards for new projects
- Attend meetings with client and discuss the requirement and need of virtualization using App-v 5.1
- Receive request via Service NOW and work on the App-V virtualization request
- Troubleshoot end-user issues
Software Analyst
AstraZeneca
11.2014 - 08.2016
- Setup a Client Server Architecture for App-V 5.1 SP2
- Creating a Task in Service Now ticketing portal and assigning it to self as soon as a request comes to the team queue
- Interact with the requester via email or Lync and get all the requirements for the software package
- Upon getting all details including source files and install instructions perform Smoke test on the base AZ image and create a technical review document
- Get the approval of Technical review document from the requester and start working on the request
- Package the applications as per standards
- Send the package for Internal QA to QA members
- Perform QAT wrapping via SCCM 2012 console and push the package to test machine provided for QAT
- Perform UAT wrapping and send an email to the requester asking for UAT Signoff
- Upon UAT Sign off Integrate the package to AppZone Portal (Software Service portal where user will be able to purchase the software and install)
- Additional responsibilities include troubleshooting Incidents related to application packaging
Infrastructure Specialist
Xerox
03.2012 - 11.2014
- Downloading the Application Source from the Application Repository Server
- Understanding the install instructions provided by Client, verify if the install instruction is correct
- Installing the application source in Oracle Virtual Machine to check the application behavior
- Do an initial smoke test of the application to check the functionality of the installation
- Repackage the application as per requirement using WISE package Studio
- Use scripting tools like Batch script, Wise Script, VBScript and AutoIt Script to script the applications according to the requirement
- Testing the applications in SCCM 2007
- Creating and Advertising a Package in SCCM 2007
- Installing the Applications in Client machines using Push and Pull method using SCCM
Technology Consultant
Hewlett Packard Enterprise
01.2011 - 03.2012
- Virtualizing applications using VMware ThinApp
- Capturing the behavior of the PC using Pre Scan and Post Scan method in ThinApp
- Editing the Package.ini according to the Clients Standards
- Building the whole package so that it runs in the environment virtually
- Troubleshooting issues occurred during application virtualization
- Changing the Registry keys and values for the authentication process
- Installation and Application testing of various packages and software on Windows
- Repackaging the applications based on the issues using WISE Package Studio
- Remediating if any problems faced using the Application Compatibility Toolkit
- Inserting shims and validating the application
- Importing Application to AppDNA and generating reports based on the Operating System
- Checking for Compatibility using AppDNA and categorizing the application based on the compatibility report
Software Installation Engineer
Qmax Test Equipments Pvt Ltd
06.2009 - 01.2011
- Responsible for building the Software as a package and creating setup.exe for the files (.dll,.exe,.ini,.xml) provided by the developers using the GUI tool Install Shield 2010
- Responsible for supporting the clients to Install and Configure the TestDirector6 software, includes Windows setup, Software Installation, USB 2.0 Driver installation
- Also responsible for troubleshooting problems related with Windows that occurs while installing and configuring using the TestDirector6 software like working with Windows Registry, Windows System files and DOS prompt
- Responsible for creating a CD Auto run Browser for TestDirector6 software using .Net Framework 3.5 and Visual Studio 2008, Browser contains links for each setup to be initialized in a one click format, when a link is clicked, the setup behind the link is initialized and installed, link created in the Browser to launch the email client to contact with the support Engineers of Qmax Test Technologies and also to visit the official website of Qmax Test Technologies
Education
Master of Science - Computer and Information Systems
Christian Brothers University
USA05-2023
Bachelor of Computer Applications - Computer applications
University of Madras
India04-2008
Skills
- Modern Desktop Administration with Intune
- Microsoft Azure Portal
- Managing Applications with MECM
- OS Patching
- Flexera App Portal Administration
- Windows Autopilot
- Microsoft Intune (MDM and MAM)
- Application Repackaging Expertise
- Skilled in Wise Package Studio
- MSIX Packaging Expertise
- Microsoft Power BI
- Tableau Desktop
- Vulnerability management
- Windows security compliance
- PowerShell and VB scripting expertise
- Creating automation using PowerShell
- VMware ThinApp & Microsoft App-V Expertise
- MacOS packaging
- VMware vSphere Client
- VMware Horizon Administrator
- ServiceNow Ticketing System
- Change Management
Websites
Certification
- MD-101 Managing Modern Desktops - Microsoft
- Jamf Certified Associate Exam - English - Jamf
Timeline
Infrastructure Engineer
Kyyba Inc.
07.2023 - Current
Information Technology Infrastructure Specialist
Cognizant
06.2018 - 12.2021
Senior Project Engineer
Wipro Limited
02.2018 - 06.2018
Software Admin I
Aon
08.2016 - 02.2018
Software Analyst
AstraZeneca
11.2014 - 08.2016
Infrastructure Specialist
Xerox
03.2012 - 11.2014
Technology Consultant
Hewlett Packard Enterprise
01.2011 - 03.2012
Software Installation Engineer
Qmax Test Equipments Pvt Ltd
06.2009 - 01.2011
- MD-101 Managing Modern Desktops - Microsoft
- Jamf Certified Associate Exam - English - Jamf
Master of Science - Computer and Information Systems
Christian Brothers University
Bachelor of Computer Applications - Computer applications
University of Madras
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