Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SHANNON YEH

SHANNON YEH

Seattle,WA

Summary

Experienced retail sales professional with a strong background in digital marketing, retail operations, and e-commerce strategies. Skilled in leveraging cutting-edge technologies and data-driven approaches to enhance market penetration, improve customer experiences, and achieve revenue growth. Proven ability to develop impactful multimedia campaigns and streamline processes to align with organizational objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

E-Commerce Personal Shopper

Whole Foods Market Inc
12.2024 - 02.2025
  • Met all deadlines while ensuring high quality and accuracy.
  • Facilitated e-commerce service enrollment for new customers, encouraging future patronage.
  • Ensured high quality and accuracy of picked items.
  • Optimized fulfillment using time management strategies.

Community Seeding Assistant

Arc'teryx
02.2023 - 10.2024
  • Developed marketing strategies tailored for Seattle, resulting in a significant increase in customer interaction and store visits.
  • Implemented SAP S/4 HANA to enhance seeding strategy, increasing product visibility by 30%.
  • Enhanced customer experience metrics by 15% as a result of detailed social media trend analysis.
  • Aligned branding strategies across multiple departments, increasing market reach by 20%.

eCommerce Specialist

VIPSHOP
06.2021 - 02.2023
  • Orchestrated digital sales strategies, elevating monthly revenue by 20% over a six-month period.
  • Achieved a 15% increase in profit margins through targeted pricing optimization.
  • Utilized Excel for inventory tracking and adjustment, reducing surplus stock by 25%.

Dental Assistant

Ideal Dental
08.2020 - 11.2020
  • Optimized dental procedure processes, achieving a 20% decrease in patient wait times.
  • Maintained workspace safety by meticulously preparing treatment trays and sterilizing instruments daily.
  • Increased compliance with treatment plans by 30% through patient education.

Crew Member

Trader Joe's
02.2020 - 11.2020
  • Resolved a high volume of customer issues monthly, enhancing response efficiency and cutting resolution time by 40%.
  • Consistently boosted store efficiency through collaborative efforts.
  • Ensured precise transaction handling, enhancing store efficiency.
  • Operated cash register efficiently.

Dental Assistant

Just 4 Kids
06.2018 - 08.2018
  • Optimized patient experiences for more than 500 young patients through efficient support in pediatric dental procedures, reducing visit durations by 20%.
  • Ensured complete compliance with hygiene protocols during imaging and procedures.
  • Delivered comprehensive care instructions following treatments to parents and guardians.

Graduate Research Assistant

Rutgers University
01.2016 - 01.2017
  • Conducted genetic research on Drosophila melanogaster, contributing to ongoing scientific studies
  • Maintained lab equipment and supplies, ensuring seamless operations and accurate results
  • Collaborated with professors to publish findings and present at academic conferences

Education

Masters of Science - Biomedical Sciences

Rutgers University
Newark, NJ
01.2017

Bachelor of Arts - Fine Arts

University at Buffalo
Buffalo, NY
01.2011

Skills

  • Microsoft Excel
  • Canva
  • Communication
  • Teamwork
  • Digital Marketing
  • Market Analysis

Certification

Graphic Design Certificate in Adobe Suite

Languages

Chinese (Mandarin)
Full Professional
English
Native or Bilingual

Timeline

E-Commerce Personal Shopper

Whole Foods Market Inc
12.2024 - 02.2025

Community Seeding Assistant

Arc'teryx
02.2023 - 10.2024

eCommerce Specialist

VIPSHOP
06.2021 - 02.2023

Dental Assistant

Ideal Dental
08.2020 - 11.2020

Crew Member

Trader Joe's
02.2020 - 11.2020

Dental Assistant

Just 4 Kids
06.2018 - 08.2018

Graduate Research Assistant

Rutgers University
01.2016 - 01.2017

Bachelor of Arts - Fine Arts

University at Buffalo

Masters of Science - Biomedical Sciences

Rutgers University

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