JiZe "Jeky" Ke
College Student
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Personal Shopper
Whole Foods Market Inc
New York, NY
08.2022 - Current
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Chinese Interpreter
City Of New York
New York, NY
- Interpreted with highest degree of accuracy and completeness.
- Used culturally-appropriate behavior respective of individual backgrounds.
- Picked up cues from individuals regarding level of understanding or need for clarification.
- Selected appropriate mode of interpretation for each situation.
Teacher Assistant
Public School
Brooklyn, NY
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Provided additional mentoring based on student evaluations.
Cook/Team Member
Blossom Ice Cream
New York, NY
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Waiter
Chikurin
Brooklyn, NY
11.2019 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Team Member
Popeyes Louisiana Kitchen Inc.
Brooklyn, NY
11.2019 - 02.2020
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Worked different stations to provide optimal coverage and meet production goals.
- Created seasonal displays to showcase new and promotional merchandise.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
Bachelor of Computer information system - Computer Systems
NYC College of Technology
Brooklyn, NY 06.2019 - Current
Skills
CollaborationCommunicationAdaptabilityEmotional IntelligenceMicrosoft Office skills (Word & PowerPoint & Excel)
Training and presentations
Computer systems knowledge
SQL
JavaScript
JAVA
CSS
HTML
Timeline
E-Commerce Personal Shopper
Whole Foods Market Inc
08.2022 - Current
Waiter
Chikurin
11.2019 - 03.2020
Team Member
Popeyes Louisiana Kitchen Inc.
11.2019 - 02.2020
Bachelor of Computer information system - Computer Systems
NYC College of Technology
06.2019 - Current
Chinese Interpreter
City Of New York
Teacher Assistant
Public School
Cook/Team Member
Blossom Ice Cream