Syephen Pearson

Salunga-Landisville,PA

Summary

Accomplished owner/operator with strong capabilities in the automotive remarketing arena. Known for fostering collaboration and enhancing customer experiences through efficient operations and communications management. Ready to apply a strategic mindset to achieve organizational goals.

Overview

years of professional experience

Work History

Owner / Operator

Hydracoat of Central Pa.

Manheim, PA

06.2019 - Current

Managed daily operations, ensuring efficient workflow and timely project completion.
Oversaw inventory management, optimizing stock levels to meet customer demands effectively.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.

Wholesale Facilitator

Morgan Automotive Group

Manheim, PA

04.2025 - 09.2025

Coordinated cross-departmental initiatives to streamline operational procedures and improve efficiency.
Built rapport with diverse group of auctions and vendors by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Identified areas in need of improvement and implemented solutions.
Led discussions to identify areas for process improvement within teams.

Service Writer

Mavis Discount Tire

Lancaster, PA

12.2024 - 04.2025

Coordinated customer service interactions to ensure accurate service documentation and satisfaction.
Managed service write-ups for vehicle repairs, including parts ordering and pricing estimates.
Implemented workflow improvements, enhancing communication between technicians and customers.
Oversaw daily operations of the service department, promoting a collaborative team environment.
Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Automotive Condition Report Writer

ERS

Levittown, PA

04.2017 - 06.2019

Developed comprehensive condition reports detailing vehicle status and repair needs.
Utilized proprietary software to document findings and reporting processes.
Reviewed completed inspections to ensure compliance with industry standards.
Conducted audits of condition reports to maintain high accuracy levels across teams.
Provided valuable feedback regarding inspector findings during vehicle examinations, fostering productive collaboration among team members.
Maximized productivity by effectively managing multiple projects simultaneously while maintaining attention to detail.

Education

Bachelor of Science -

Pennsylvania State University

University Park, PA

Skills

Operations management
Documentation and reporting

Hiring
Business planning

Timeline