Syerra Burky
Customer Service Representative
Covington,GA
Summary
Reliable early-career professional with experience in customer service, scheduling, and document management. Strong in resolving order issues, coordinating with sales and production teams, and providing clear status updates to support timely project completion.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Oldcastle BuildingEnvelope
09.2024 - Current
- Responded to customer questions and resolved order issues to help prevent delays and maintain customer satisfaction.
- Coordinated glass-project schedules and communicated timelines with customers and internal teams. Entered and reviewed orders for shower, monolithic, insulated, laminated, and specialty glass products.
- Responded to customer inquiries regarding order status, shipment updates, and product availability.
- Worked with sales, production, and project teams to support accurate orders and timely project completion.
- Scanned, filed, and maintained electronic project records; used Microsoft Word and email to prepare documents and communicate
- Coordinated with sales, production, and logistics teams to resolve fulfillment and scheduling issues.
Stocker and Produce Associate
Ingles Markets Inc
06.2023 - 07.2024
- Rotated perishable inventory to maintain freshness and reduce product waste.
- Stocked, rotated, and organized grocery and produce merchandise to keep shelves presentable and available.
- Checked produce for freshness and quality and removed damaged or expired items.
- Helped customers locate products and answered questions in a friendly, professional manner.
- Received and unloaded deliveries, stocked inventory, and maintained clean, safe work areas.
- Worked with team members to meet daily stocking and store-operation goals
Sandwich Artist and Cashier
SUBWAY®Restaurants
04.2023 - 10.2023
- Prepared sandwiches, wraps, and salads to customer specifications with consistent portion control.
- Operated cash register, processed payments, and balanced transactions accurately.
- Maintained clean, sanitized prep surfaces, equipment, and dining areas throughout shift.
- Followed food safety procedures for ingredient handling, storage, and freshness rotation.
- Restocked ingredients and supplies and collaborated with coworkers to provide prompt service during busy shifts
Education
High School Diploma -
Putnam County High School
Eatonton, GA05.2024
Skills
Customer service and relationship building Customer account support and follow-up Order entry and accuracy Project scheduling and
coordination Customer issue resolution Cross-functional communication Microsoft Word and Outlook Electronic records and document
management Inventory and quality checks Cash handling and point-of-sale systems Time management and multitasking Teamwork
and leadership Order fulfillment Customer service Active listening Critical thinking
Certification
Licensed Insurance - In Progress
Timeline
Customer Service Representative
Oldcastle BuildingEnvelope
09.2024 - Current
Stocker and Produce Associate
Ingles Markets Inc
06.2023 - 07.2024
Sandwich Artist and Cashier
SUBWAY®Restaurants
04.2023 - 10.2023
High School Diploma -
Putnam County High School