Syerra Manley
Frederick,MD
Summary
Skilled administrative professional with in-depth understanding of medical standards, compliance requirements and operational procedures. I have over 5 years of experience in a variety of healthcare settings including primary care, urgent care, and call centers. I am a highly skilled communicator and critical thinker while demonstrating the highest standards of patient care. I am well versed in data entry and the use of healthcare systems.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Maryland Board of Elections (Abacus)
Glen Burnie , MD
02.2024 - 07.2024
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Reviewed legal documents for accuracy and completeness.
- Collaborated with other departments to ensure timely completion of projects and tasks.
Access Center Representative
Frederick Health
Fredrick , MD
01.2023 - 09.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
Call Center Specialist
Aston Carter(Frederick Health)
Fredrick , MD
06.2022 - 01.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Medical Receptionist
MedStar Health
Frederick , MD
11.2020 - 04.2021
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
Medical Receptionist
Connecticut Children’s
Farmington , CT
04.2019 - 05.2020
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Education
Certified Medical Administrative Associate -
Tunxis Community College
02.2018
High School Diploma -
Southington High School
06.2012
Skills
- Microsoft Office
- Registration and Scheduling
- Data Entry Software
- Organization and Time Management
- Detail-Oriented
- Customer Service
- Critical Thinking
- Insurance Authorizations
- Appointment Scheduling
- Data Entry
Timeline
Administrative Assistant
Maryland Board of Elections (Abacus)
02.2024 - 07.2024
Access Center Representative
Frederick Health
01.2023 - 09.2023
Call Center Specialist
Aston Carter(Frederick Health)
06.2022 - 01.2023
Medical Receptionist
MedStar Health
11.2020 - 04.2021
Medical Receptionist
Connecticut Children’s
04.2019 - 05.2020
Certified Medical Administrative Associate -
Tunxis Community College
High School Diploma -
Southington High School
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